Jesse James Garrett: Visual Vocabulary for Information Architect

Mapping Customer Experience Excellence - In by Arne van Oosterom When the nice people at MyCustomer.com asked me to write an article about customer journey mapping, I knew right where to begin. A product or service is merely a means to an end. The real deeper value lies in the story attached. I don't want to own a coffee maker - I need to wake up early with a little help from a cup of coffee. Unfortunately, most organizations are not capable of listening to stories. People-centered approaches like Design Thinking, Social Design and Service Design have emerged because it provides us with useful methods and tools to bridge the gap. I like the description given to it in an article by Kable: "CJM maps the route people take as they interact with services, taking quantitative measures such as number of contacts made and the time taken to access a service. Change Causes Friction Thinking in journeys can be very helpful. Only those who are adaptable survive. And it's exactly in this area where the biggest business opportunities lie.

Uncovering and Exploring Usability Issues from Experience Dynamics Founder projects | zachary jean paradis MindshareViz / Imagined in Fall of 2005, for marketers, product developers and venture capitalists who are dissatisfied with traditional trend forecasting and market research reports, MindshareViz is a real-time trend visualization tool that reveals consumer intent through online search behavior. *Update* Google ended up building a remarkably similar tool to MindshareViz called Google Trends. It uses some of the features highlighted in MindshareViz in limited ways yet focuses mainly on a stock market like view.

Subtraction European Centre for the Experience Economy What reading Tufte won't tech you :: interface design Edward Tufte’s books do a beautiful job of illustrating how to present huge amounts of information clearly and simply. Well presented information is critical to good interface design, but it’s not the whole story. Guidelines on how to present complex functionality clearly and simply are harder to find. I’ve just spent two months carrying a terrible, ancient cellular phone and a mediocre non-Apple music player around the planet, and interacting almost exclusively with Windows XP terminals at internet cafes and hostels. Read on for explanations and examples of good and bad design related to each one of these rules. The application interface should be fast and non-blocking. The application interface should be consistent. Don’t interrupt users in the middle of common, nondestructive tasks.The basic, core functionality of the application should be free from confirmations, interruptions, dialog boxes, configuration questions, multiple steps, wizards, and other garbage.

The greatest inventions of all time Necessity is the mother of invention. But no one has ever asked – “what would be the father?” We’d argue that it’s imagination. Somewhere at the intersection between needs and dreams, practicalities and possibilities, are the foundations of great inventions. Our respondents voted for everything from penicillin to bicycles to ‘0’, choosing inventions as humble as the pencil and as earth-shaking as the concept of democracy. It’s that kernel of ingenuity we wanted to celebrate with this question – asking people what they believe is the greatest invention of all time is a way to celebrate entrepreneurship, genius, creativity – the best of the human mind. “We always stand on the shoulders of giants, and no invention, however ingenious, is de-linked to what came before” Related Articles:The world's greatest storytellers'Call me an inventor with a business edge'Will Patent Box alter culture? As for the number one? Some inventions were conspicuous by their absence – where is the astrolabe?