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Assertiveness Techniques | Skills You Need This page provides some simple tips and techniques that you can use to improve your assertiveness skills and also help others to express themselves in a more assertive way. Being assertive can help us to feel better about ourselves - improving self-esteem and personal confidence. Sometimes the way we react and respond to others can make us feel inadequate, guilty or regretful. This page details some ways that both passive and aggressive communication can be reduced and replaced with assertive communication, which in turn will lead to more positive interpersonal interactions. When practising these assertiveness techniques it is important to remember what assertiveness is and its importance in the communication process. Being assertive is not the same as being aggressive; on the contrary, assertiveness means standing up for what you believe. Assertiveness is expressing your thoughts, emotions, beliefs and opinions in an honest and appropriate way. General Techniques of Assertiveness Fogging

The Social Issue | people, places and projects CoramBAAF How to Increase Your Brain's Processing Speed: 12 Steps User Reviewed Two Methods:Developing a Brain-Healthy LifestyleTrying Brain GamesCommunity Q&A Though computers are our closest analogue when it comes to discussing the human brain, increasing processing power in the brain is not as simple as plugging in a stick of RAM. When neurologists and neuroscientists talk about the processing speed of the brain, they’re referring to the rate at which a human can take in a new piece of information, reach a judgment about it, and formulate a response.[1] Based on this definition, the key to improving processing speed lies in making stronger connections in the brain, which allow brain signals to travel at higher speeds. Though most of this type of hardwiring of the brain occurs during childhood, you can still take action to sustain and even potential improve your brain’s processing speed. Steps Developing a Brain-Healthy Lifestyle Trying Brain Games Community Q&A Add New Question How can I quit being lazy while studying? Unanswered Questions Ask a Question

The Broken Of Britain Difference Between Strategic & Operational Objectives Well-managed small businesses usually start their planning process with a broad mission statement or vision. While this starting point is both necessary and admirable, it usually does not become useable by management until the mission is translated into a strategic plan that is then used to guide operations. Managers gain from an understanding of the difference between strategic and operational objectives because this distinction plays a major role in the conversion of an overarching vision into concrete, specific tasks. Strategic Objectives Strategic objectives are long-term organizational goals that help to convert a mission statement from a broad vision into more specific plans and projects. Operational Objectives Operational objectives are daily, weekly or monthly project benchmarks that implement larger strategic objectives. Related Reading: Operational Objectives for a Business Important Differences Relationship Between Strategy and Operations About the Author Have Feedback?

Don’t Overthink It: 5 Tips for Daily Decision-Making In an interview last year, I asked acclaimed graphic designer James Victore what made him so efficient. His simple reply: “I make decisions.” We make hundreds, if not millions, of micro-decisions every day – from what to focus our energy on, to how to respond to an email, to what to eat for lunch. You could easily argue that becoming a better (and swifter) decision-maker would be the fastest route to improving your daily productivity. After digging into the research, I learned that there are no hard and fast rules for decision-making. 1. Coined by the economist Herbert Simon in 1956, “satisficing” is an approach to decision-making that prioritizes an adequate solution over an optimal solution. Satisficers are those who make a decision or take action once their criteria are met. In a fascinating book, The Paradox of Choice, Barry Schwartz argues that satisficers tend to be happier than maximizers. Takeaway: Gathering additional information always comes at a cost. 2. 3. 4. 5.

Human Thinking Together Management By Wandering About (MBWA) - from Staying in Touch with Your Team Manage better by getting to know members of your team in their working environment. © iStockphoto Picture a boss in a lavish office with sumptuous leather furniture and wood-paneled walls. This type of boss can be intimidating and unapproachable. As a boss, you can be admired for your wisdom, knowledge and expertise without being distant and disconnected. If you build a wall around yourself, your team may not gain from your experience, and this can undermine problem solving and decision making. Introducing MBWA... To get connected and stay connected, you need to walk around and talk to your team, work alongside them, ask questions, and be there to help when needed. William Hewlett and David Packard, founders of Hewlett Packard (HP), famously used this approach in their company. What MBWA Can Achieve Since then, Management By Wandering Around has never really gone out of fashion. Despite its obvious benefits, use of MBWA has been hit-and-miss. Note: Key Points

Self-Sooth In DBT, there are four categories of Distress Tolerance strategies. These are: Distracting Self-Soothing Improving the Moment Focusing on the Pros and Cons These are strategies that short circuit or help you to cope with overwhelming negative emotions or intolerable situations. It takes time and practice, and so I urge you to give the techniques plenty of practice. Self-Soothing Techniques Some of us may recognize these techniques as things that we already use. SELF-SOOTHING has to do with comforting, nurturing and being kind to yourself. Vision Hearing Smell Taste Touch VISION:Walk in a pretty part of town. HEARING:Listen to beautiful or soothing music, or to tapes of the ocean or other sounds of nature. SMELL:Smell breakfast being cooked at home or in a restaurant. TASTE:Have a special treat, and eat it slowly, savoring each bite. TOUCH:Take a bubble bath. Discussion Many of us may feel like we don't deserve these comforts, and may find it hard to give pleasure to ourselves in this way.

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Management Tips: 10 Quick Tips for How to Delegate Delegation is a key tool in the effective management of people, time and resources. Here are my 10 quick tips for how to delegate (with links to more resources should you need them!) How to delegate tip #1. As you’re reading this article I’m guessing you want to delegate (or delegate more). Do you want to; 1. 2. 3. Getting clear on your goals for delegation (and any of the goals above are very good goals) you’ll be much more likely to get started on the delegation process How to delegate tip #2. You now have a goal for delegation. How to delegate tip #3. The first step in the delegation process is to identify the tasks that would be suitable for delegation. How to delegate tip #4. Which employee is most suited to the task? • an interest in the task or • a development need the task will help them meet or • some spare time!? How to delegate tip #5. You don’t have to delegate all of the task. How to delegate tip #6. As with all effective management, clarity is everything.

Conflict Resolution - Resolving conflict rationally and effectively - Leadership training from MindTools Using the "Interest-Based Relational" Approach Resolve conflict effectively by treating everybody involved with respect. Conflict is an inevitable part of work. The fact that conflict exists, however, is not necessarily a bad thing. There are other benefits that you might not expect, such as: Increased understanding. But conflict can also be damaging. If you want to keep your team members working effectively, despite coming into conflict with one another, you need to stop this downward spiral as soon as you can. The Interest-Based Relational Approach When conflict arises, it's easy for people to get entrenched in their positions and for tempers to flare, voices to rise, and body language to become defensive or aggressive . Roger Fisher and William Ury developed the IBR approach and published it in their 1981 book, "Getting to Yes." During the process, your focus should be on behaving courteously and consensually, and on insisting that others do the same. and empathetically techniques.

How do you measure the relationship between a social worker and a child? - 10/13/2011 Children’s services are being urged to focus on outcomes, but Judy Cooper asks how can success be gauged Outcome (noun): A final product or end result; consequence; issue. The dictionary explanation is simple enough. The mistake made, according to Rob Hutchinson, a former director of children’s services at Portsmouth and now an independent consultant, was that measures of achievement were in the form of either counting numbers (how many teenage parents there were) or efficiency measures (how many initial assessments had been completed in 10 days). “These measures can be important but they mean nothing if you are not also measuring a third factor: are children better protected? “Consequently we measured what was easy to measure but it filtered down as must-do targets for managers and workers at the expense of time spent with families.” The Munro Review of Child Protection called for a renewed focus on improving outcomes for each child. ● Have I treated you well? ● Have I made a difference?