The Customer Service Training Tool Kit: 60 Activities for Delivering Super ... - Val Gee, Jeff Gee Creative Writing Prompts Many creative writers use prompts to generate new material. Prompts can be challenges -- for example, write a story using only one syllable words or craft an alphabet story where the first sentence begins with the letter A, the next sentence B, and so on -- or themes provided by journals, or a poem to which an writer can respond. For example, the Sun lists prompts and deadlines every issue. To see responses, check out "Readers Write." For a list of up-to-date journal prompts, deadlines, and contest information, see the Writing Program's bulletin board in Jensen on the second floor. Creative Writing Exercises Compiled by Catherine Reid Creative writing exercises, like any kind of warm-up routine before playing a sport or a musical instrument, help loosen up your imagination while honing your writing muscles. Though the exercises are more fun done with two or more people, each can be done alone. The prompts: 3) Create a story using words of one-syllable only, beginning with a phrase such as:
Award-Winning Customer Service: 101 Ways to Guarantee Great Performance - Renée Evenson Writing Prompts 101 By Simon Kewin Even if you are not a professional writer you probably already heard about writing prompts. They represent a very effective tool for any writing project, so it’s a good idea to know how to use them. What Is A Writing Prompt? If you’re a fiction writer, you may want to consider using writing prompts to kick-start your creativity. You may just come up with rough, disjointed notes or you may end up with something more polished and complete, a scene or even a complete story. Here are four good reasons for writing to prompts : Sometimes it’s hard to start writing when faced with a blank page. Examples of Writing Prompts The following are twenty writing prompts that you could use to spark your imagination. It was the first snowfall of the year. Where To Find Writing Prompts Online The internet is a wonderful source of writing prompts. There are also numerous blogs that offer a regular writing prompt to inspire you and where you can, if you wish, post what you’ve written.
Customer Service Training - Maxine Kamin Tech Talk : Free Online Education and Organization Tools | The Contemplation Introducing Tech Talk. Think “Dear Abby” but instead of relationship advice the topic is technology. If you have any questions about software, hardware, internet, programming, web pages, blogs, video games, video consoles, cell phones, money saving technology, local tech resources, security, error messages, virus, spyware, or any other topic concerning technology that you would like answered write to Tech Talk. The questions and answers will be printed and available on “The Contemplation”. Evergreen Country ShopperAttention: Tech Talk P.O. Box 408 417 9th Ave. An autodidact is a person who is self-taught using books, podcasts or alternative resources available without a teacher or traditional classroom. Some of the most successful people in history (and in modern tech industries) taught themselves. I am a college graduate, but I have a strong appetite for knowledge. OpenCourseWare (OCW) Consortium – The OCW Consortium is a collaboration of more than 200 higher education institutions.
Customer Service Training One Hundred and One - Renee Evenson Free Customer Service Training Games and Activities Find these training activities by searching for: customer service training games, customer service activities, workshop activities, materials, games The following are five free customer service training games that we have used with clients during our customer service courses for more than a decade. We frequently receive requests for training ideas from organizations wishing to develop their own customer service programs. In the interest of improving behavior, we are sharing these activities for use by others. You may also link to them. However, we request that you not publish them in an online guide, for-profit printed guide, or otherwise without our permission. Each of the activities listed requires a basic knowledge of customer service. For easier reading away from the computer, Five Free Customer Service Training Games is an easy-to-read PDF document containing the games listed here. Standards, Please! Purpose: To illustrate the importance of consistency and following service standards.
PowerPoint Presentation Game 6 Add-In | Training Games Who Should Purchase This License: This license should be purchased if you wish to share the Training Games Inc. game applications (PowerPoint format) with other trainers, managers, teachers or instructors within your organization (up to 20 trainers). Licensed trainers and other organization licensees can develop a multitude of different training program games from our Training Games formats, inputting different questions and graphics, and then saving each under a different name for future training program use. See license details below: Who Should Purchase This License: This license should be purchased for a single or individual trainer. Who Should Purchase This Option: This option should be purchased in addition to your game/s from Training Games Inc. when you want to share or sell a customized TGI game or games via download link, file transfer or posting to the internet for others inside or outside of your organization. How to get started:
Course Content - Getting to the Heart of Customer Service - Impact Increase customer satisfaction and employee morale with the complete training program for perfect customer service calls. Getting to the Heart of Customer Service™ teaches your employees all the skills they need to communicate positively and professionally with customers — both internal and external. They’ll leave the program feeling upbeat, motivated, and ready to deliver world-class service. This course is presented either via blended learning (which include on-line modules and follow-up classroom sessions), or in the classroom. Course content: “We went from unranked to the 3rd best unit out of 24. Module 1: Showing Customers You Care Developing a customer-focused attitudeApplying ethics and values to customer serviceBuilding rapport with customers Module 2: Using Language to Serve the Customer Using positive languageUsing language the customer can understandUsing transitions to move through the call Module 3: Opening the Call Contact Us
customer service training games, Home > Customer Service Training Games We all like to include fun and enjoyable customer service training games within our training sessions or team meetings. These help get the energy back in the room, break the ice, or make a key learning point for people to take back to the workplace. So whether it's energisers, icebreakers, or activities and games we have a selection that will help you, ideas to make your customer service training more fun, get people thinking, and do things differently as a result. Remember not everyone loves games, so choose them carefully and don't overdo it. The ideas here are quite generic so we would suggest that you develop and customize these, so that they are more relevant to your business or organisation. Where possible we have also let you know whether the exercises are suitable for those who deal with customers face to face or on the telephone. Enjoy. Customer Service Training Games - Useful icebreakers True or False Guess The Question Finding Common Ground