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How to Deliver Bad News in Writing

How to Deliver Bad News in Writing
While you can't turn bad news into good through clever wording, the way that you deliver bad news in writing can affect how it is received the same way that it does when speaking. Some speakers know how to deliver bad news, and others only make it worse. The same is true in writing. The introduction is very important. It sets the context for the bad news, and context has a lot to do with how bad news is received. Instead of jumping straight into the bad, try leading with something positive. The bad news itself should go in the middle of your message. Once delivered, the bad news should be followed by the remedy, lesson learned, or course of action that will result in future prevention or improvement. Conclude by showing that you care. The key to delivering bad news is trust. By Carl Dickson, Founder of CapturePlanning.com Click here for more free articles like this one

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Good Ways to Deliver Bad News The first job of a leader is to be a clear communicator. And one of the toughest challenges for a communicator is to deliver bad news. So leaders who want people to take them at their word in good times had better choose their words wisely during bad times. Dr. Robert Buckman, 50, has delivered more than his share of bad news. A specialist in breast cancer, he is a medical oncologist at the Toronto-Sunnybrook Regional Cancer Centre and an associate professor in the Department of Medicine at the University of Toronto.

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