businessinsider 5 Steps to Improve Your Customer Service Using Twitter : Social Media Examiner Do your customers use Twitter to ask questions and request support? Need a better way to manage your Twitter support? By following the steps in this article, you’ll deliver a superior customer service experience on Twitter. In this article, you’ll discover how to create a better Twitter customer service process for your business. Discover steps to improve your Twitter customer service. Listen to this article: Listen now: Play in new window | Download #1: Create Internal and External Policies Create two policies: one to clarify what’s expected from internal staff, and the other to address customer expectations and how to ensure their concerns are being heard. What Is the Journey When People Tweet You or Your Brand? Think about the entire journey from the tweet to response and then action. How Will You Respond and What Will You Say? Customer service can be tricky. Decide whether to discuss customer concerns within Twitter or move them offline. What Is Your External Policy?
How Social Media Will Replace Search | Single Grain Blog Remember back before Google? Back when we had Infoseek and AltaVista and all those other early search engines? Remember back when keyword stuffing on a page actually worked, to the horror of literate people everywhere? Then Google came along, with its reliance on links and anchor text and other elements, and the game changed. It’s changing again. Links worked because they were like references; users were telling Google what a page was about. The biggest indicator of this is the fact that Google and Bing are rushing to make deals with Twitter and Facebook and other darlings of social media. 8 signs of the coming Searchpocalpyse: Integrating Twitter: Google and Bing have both integrated Twitter into their search results, maintaining Twitter as a major source of information for breaking news. What is it about social media that makes it a necessary piece of any marketing plan in 2010? Social media isn’t perfect. SEO will still be important.
edutwitter Deep Web Research 2012 Bots, Blogs and News Aggregators ( is a keynote presentation that I have been delivering over the last several years, and much of my information comes from the extensive research that I have completed over the years into the "invisible" or what I like to call the "deep" web. The Deep Web covers somewhere in the vicinity of 1 trillion plus pages of information located through the world wide web in various files and formats that the current search engines on the Internet either cannot find or have difficulty accessing. The current search engines find hundreds of billions of pages at the present time of this writing. In the last several years, some of the more comprehensive search engines have written algorithms to search the deeper portions of the world wide web by attempting to find files such as .pdf, .doc, .xls, ppt, .ps. and others. This Deep Web Research 2012 report and guide is divided into the following sections: Bot Research
A Step-by-Step Guide To Hosting or Joining a Twitter Chat A few months ago we started up a new Twitter chat series, #Bufferchat. So far, we’ve talked about everything from productivity to social media monitoring and lots of other topics in between. These days, we have up to 185 participants each week, sending out nearly 2,000 tweets. It’s a true delight! Along the way, I’ve been learning the ins and outs of operating a Twitter chat and testing new tools and ideas to optimize our chat even further. It’s amazing how much there is to know, both for the chat host and the chat participants! Whether you’re a Twitter pro or newer to the network, whether you plan to host your own chat or if you look forward to participating in others, a bit of advance preparation could help. Twitter chat basics What is a Twitter chat? A Twitter chat is where a group of Twitter users meet at a pre-determined time to discuss a certain topic, using a designated hashtag (#) for each tweet contributed. Why participate in a Twitter chat? How to find a Twitter chat Tweetchat Nurph
Guess-the-google UPDATE: Guess-the-google is temporarily offline for maintenance. Hopefully back online soon. About the game Guess-the-google is an addictive guessing game based on Google's image search. It turns the mental activity of searching into a fun, visual and engaging game where people can enjoy the challenge of being the fastest and most efficient at making that connection between search terms and their results. The game requires version 9 of the Flash player or higher to run, you can get the latest version here. I hope you enjoy the game, happy guessing! Like this? Please note: Although Guess-the-google uses images retrieved using Google's image search it is in no way associated with or endorsed by Google Inc.
Like I Need an Excuse be Twittering- now to climb the Tweeterboard » CogDogBlog Of course I find the coolest of new stuff in my twitter stream, like from Dean Shareski just know came a link to Tweeterboard- a site that provides analytics on tweeters, their activity, what they are linking to, etc. Tweeterboard is a way of looking at who is influential on Twitter based on their conversations with other Twitter users. There are other services, like Twitterposter, that base influence on how many followers you have. Tweeterboard looks at who talks to you.Tweeterboard also captures links posted to Twitter to generate a list of the most popular links.Reputation points are the way influence is measured in Tweeterboard. They’re calculated using some algorithmic mojo that resembles the link analysis algorithms used by search engines. So if you are not like Dean, who is sitting on the front page with 21 points, you can see if you scored– yep, I found I am about 6 points behind Dean: The bad things is now I know this is out there. In a way it does. I have a new web addiction.
11 Unknown Ways Of Using Google Search - Curious Mob Thinking what more is there to know about Google search? I mean its Google search after all, type whatever you want to search, press enter and everything in the world related to your topic is displayed in front of your eyes. But believe it or not the search engine has plenty of tricks up its sleeve. Here’s an overview of 11 Google Tricks That Will Change the Way You Search: 11. One well-known, simple trick while searching a phrase in quotes is that it will yield only pages with the same words in the same order as what’s in the quotes.