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Lawrence Lessig

Lawrence Lessig

Gospels of Failure A Twelve Step Program For Identifying and Eliminating Organizational Change Introduction There is a saying in medicine that ninety percent of one's practice is keeping the patient comfortable while the disease runs its course. In other words: stalling. Many non-medical problems are self limiting: software manufacturers routinely choose not to fix bugs in their products, preferring instead to offer an "upgrade" which promises that the old bugs will be fixed. Of more interest to readers of this paper is what one ought to do about those nagging waves of technology and process that frequently crash into the shores of corporate America: TQM, CQI, function point analysis, Meyers-Briggs, Personalysis. So what does one do? If twelve step programs work for alcoholics, gamblers, and sexual special interests, the approach can surely be adapted to mere work and its problems. [2] We know that one can't make progress until one admits that she has a problem, so we must all resist the temptation to use the ostrich's technique for stalling. The Twelve Steps References

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