Managing Organizational Change - Encyclopedia - Business Terms | Inc.com Related Terms: Organizational Growth Organizational change occurs when a company makes a transition from its current state to some desired future state. Managing organizational change is the process of planning and implementing change in organizations in such a way as to minimize employee resistance and cost to the organization while simultaneously maximizing the effectiveness of the change effort. Today's business environment requires companies to undergo changes almost constantly if they are to remain competitive. Organizational change initiatives often arise out of problems faced by a company. But organizational change is also resisted and—in the opinion of its promoters—fails. Students of organizational change identify areas of change in order to analyze them. Technological changes are often introduced as components of larger strategic changes, although they sometimes take place on their own. Education and communication are therefore key ingredients in minimizing negative reactions.
Leadership vs. Management Disciplines > Leadership > Leadership vs. Management Managers have subordinates | Leaders have followers | See also What is the difference between management and leadership? Many people, by the way, are both. Managers have subordinates By definition, managers have subordinates - unless their title is honorary and given as a mark of seniority, in which case the title is a misnomer and their power over others is other than formal authority. Authoritarian, transactional style Managers have a position of authority vested in them by the company, and their subordinates work for them and largely do as they are told. Work focus Managers are paid to get things done (they are subordinates too), often within tight constraints of time and money. Seek comfort An interesting research finding about managers is that they tend to come from stable home backgrounds and led relatively normal and comfortable lives. Leaders have followers Leaders do not have subordinates - at least not when they are leading.
The psychology of change management Over the past 15 or so years, programs to improve corporate organizational performance have become increasingly common. Yet they are notoriously difficult to carry out. Success depends on persuading hundreds or thousands of groups and individuals to change the way they work, a transformation people will accept only if they can be persuaded to think differently about their jobs. In effect, CEOs must alter the mind-sets of their employees—no easy task. CEOs could make things easier for themselves if, before embarking on complex performance-improvement programs, they determined the extent of the change required to achieve the business outcomes they seek. But what if the only way a business can reach its higher performance goals is to change the way its people behave across the board? In such cases, CEOs will likely turn for help to psychology. Four conditions for changing mind-sets A purpose to believe in Reinforcement systems B. The skills required for change Consistent role models The outcome
7 Ways to Improve Employee Satisfaction Employee attitudes typically reflect the moral of the company. In areas of customer service and sales, happy employees are extremely important because they represent the company to the public. Satisfaction, however, is not linked solely to compensation. Sure, a raise or benefits will probably improve employee contentment, at least temporarily, but small, inexpensive changes can have a long-term impact. Zappos.com CEO Tony Hsieh's book Delivering Happiness suggests that employers should follow the science of happiness. On her happiness project blog, Gretchen Rubin, author of The Happiness Project, identifies seven areas to improve happiness in the workplace. 7 Ways to Improve Employee Satisfaction: Give Employees More Control "Happiness is affected by [employee's] sense of control over their lives," says Rubin. Employers should look for ways to give employees more control over their schedules, environment, and/or work habits. Dig Deeper: How To Implement a Four-Day Workweek
Change Management - Change Management Training from MindTools.com Making Organization Change Happen Effectively © iStockphoto/jpsdk Change management is a term that is bandied about freely. Sometimes it's a scapegoat for less than stellar results: "That initiative failed because we didn't focus enough on change management." And it's often used as a catch-all for project activities that might otherwise get overlooked: "When we implement that new process, let's not forget about the change management." It's a noun: "Change management is key to the project." But what exactly is it? Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved. The focus is on the wider impacts of change, particularly on people and how they, as individuals and teams, move from the current situation to the new one. Understanding Change Management In order to manage change successfully, it is therefore necessary to attend to the wider impacts of the changes. Who's Responsible?
Service Marketing mix - 7 P's (Booms and Bitner) - ToolsHero More and more organizations are competing one another strategically to distinguish themselves in the area of service and quality within a market. Successful organizations strongly focus on the service paradigm with investment in people, technology, personnel policy and remuneration systems for their employees. This is very important as the behaviour of the employees can have a direct influence on the quality of the service. In 1981, using the above mentioned information, Bernard H. The traditional marketingmix (4 P’s) The four basic elements from the concept marketing mix that have been devised by the American marketing professor Jerome McCarthy are: Product: this element is an object or service an organization produces on a large scale in a specific volume of units. Jerome McCarthy’s 4Ps marketing model is the world’s most famous product marketing model. Service Marketing mix: 7 P’s model by Booms and Bitner People Physical Evidence Process More information Fisk, R., Brown, S. People Process
AlphaLabs: La Simulation EIS La Simulation EIS® a été conçue pour développer les compétences de ceux qui doivent conduire le changement dans l’entreprise et pour motiver tous ceux qui participent au processus. Ludique et flexible, la Simulation EIS® associe des technologies informatiques de pointe aux dernières avancées en matière de pédagogie et de gestion du changement. Qu’est-ce que c’est ? Une nouvelle façon d’apprendre à conduire le changement. La simulation EIS® est un logiciel d’apprentissage multimédia qui permet aux participants simuler un changement d’importance dans une organisation et de se confronter à différentes formes de résistance. Pour qui ? Un outil adapté à un large éventail d’organisations, de situations et de publics. La simulation EIS® permet dans un environnement sans risque, de faire l’expérience d’un processus de changement et de stimuler des discussions de groupe très enrichissantes sur le thème de la gestion du changement et de l’innovation. What is EIS? What are its key components? No.
How to Sell Services More Profitably Manufacturers frequently believe that adding value in the form of services will provide a competitive advantage after their products start to become commodities. When the strategy works, the payoffs are impressive, and a company may even discover that its new service business makes more money than its products. But for every success story, at least five cautionary tales remind us that manufacturing companies will most likely struggle to turn a profit from their service businesses. Even the best stumble. The estimate proved very wide of the mark, and the unit recorded a negative net profit margin of more than 10% in 2005. Over the past three years we have investigated how manufacturers in business markets can develop profitable services. As our research process unfolded, we uncovered a wide variation in revenues and profits from service offerings. 1: Recognize That You Are Already a Service Company Many product companies are already delivering services; they just haven’t realized it yet.
How to develop a sales strategy for your businesses Jumping into selling your product or service without planning how you will go about it is likely to yield far poorer results than if you adopt a strategic approach to your sales. Use your sales strategy as part of your business plan to help you convince your bank manager or potential investors, and make sure you update and review your sales strategy regularly. What is a sales strategy? A sales strategy sets out in detail how you will get your product or service in front of people who need it. Set out your sales objectives Start by setting out sales objectives for each of your products. Analyse your market Find out why your clients need your company. Decide on your sales channels Reaching the right customers is easier said than down. Resources Smarta Business Builder To help you on your business journey, we've created Smarta Business Builder, the complete online tools package for growing your business. <a href="
Funny Quotes Change Management 2 Push & pull marketing strategies Promotional strategies to get your product or service to market can be roughly divided into two separate camps. 1. Push strategy A push promotional strategy involves taking the product directly to the customer via whatever means, ensuring the customer is aware of your brand at the point of purchase. "Taking the product to the customer" Examples of push tactics Trade show promotions to encourage retailer demand Direct selling to customers in showrooms or face to face Negotiation with retailers to stock your product Efficient supply chain allowing retailers an efficient supply Packaging design to encourage purchase Point of sale displays 2. A pull strategy involves motivating customers to seek out your brand in an active process. "Getting the customer to come to you" Examples of pull tactics Advertising and mass media promotion Word of mouth referrals Customer relationship management Sales promotions and discounts Push strategy explained Pull strategy explained Final words