Deconstructing Apple's Transactional NPS Survey - Promoter.io Blog It was fun to pick apart T-Mobile’s NPS mistakes recently. So when I bought a shiny newMacBook Air online, I was very curious to receive an email asking about my shopping experience. After all, we all know Apple is a world leader in NPS score. How does the world’s NPS leader measure their own NPS? It was not at all what I was expecting to see! Happy Planet Index Map showing countries shaded by their position in the Happy Planet Index (2006). The highest-ranked countries are bright green; the lowest are brown. The index is designed to challenge well-established indices of countries’ development, such as Gross Domestic Product (GDP) and the Human Development Index (HDI), which are seen as not taking sustainability into account. In particular, GDP is seen as inappropriate, as the usual ultimate aim of most people is not to be rich, but to be happy and healthy. Furthermore, it is believed that the notion of sustainable development requires a measure of the environmental costs of pursuing those goals. Out of the 178 countries surveyed in 2006, the best scoring countries were Vanuatu, Colombia, Costa Rica, Dominica, and Panama, although Vanuatu is absent from all later indices. In 2009 Costa Rica was the best scoring country among the 143 analyzed, followed by the Dominican Republic, Jamaica, Guatemala and Vietnam.
SPIRITUALITY AS THE FOURTH BOTTOM LINE Spirituality as the Fourth Bottom Line Sohail Inayatullah, Professor, Tamkang University, Sunshine Coast University, Queensland University of Technology - www.metafuture.org Invariably, at the end of a lecture on paradigm change, new visions or community capacity, there is always some one in the audience who asks: but what is the bottom line? United States How’s Life? The United States performs very well in overall measures of well-being, as shown by the fact that it ranks among the top countries in a large number of topics in the Better Life Index. Money, while it cannot buy happiness, is an important means to achieving higher living standards. In the United States, the average household net-adjusted disposable income is 38 001 USD a year, more than the OECD average of 23 047 USD a year.
3 Things You Can Learn from T-Mobile’s NPS Mistakes Today, I got a text-based NPS® survey from T-Mobile. The survey missed three of the most powerful and important parts of the NPS system℠. You can see the entire transcript here. Look closely before you read on, and tell me if you can spot the mistakes. Use our methods DP0 (Design Project Zero) is a 90-minute (including debrief) fast-paced project though a full design cycle. Students pair up to interview each other, create a point-of-view, ideate, and make a new solution that is “useful and meaningful” to their partner. Two versions of DP0 are “The Wallet Project” and “The Gift-Giving Project”. They have the similar format, only the topic is different. The original DP0 The Wallet Project was created for the d.school’s very first course in 2004 and the project starts with students looking at the content of their partner’s wallet or purse (and goes on to ask every student to design something for their partner). Another DP0 topic is The Gift-Giving Project where students are asked to redesign how their partner gives gifts.
Psychology of Happiness A new and blossoming field of psychology – positive psychology – has begun to uncover fascinating, evidence-based answers to many questions about happiness. I’ve been sizing up the most recent findings to reveal the emerging science of happiness. What are the everyday sources of happiness? Performance Measurement Most of us have heard some version of the standard performance measurement cliches: “what gets measured gets done,” “ if you don’t measure results, you can’t tell success from failure and thus you can’t claim or reward success or avoid unintentionally rewarding failure,” “ if you can’t recognize success, you can’t learn from it; if you can’t recognize failure, you can’t correct it,” “if you can’t measure it, you can neither manage it nor improve it," but what eludes many of us is the easy path to identifying truly strategic measurements without falling back on things that are easier to measure such as input, project or operational process measurements. Performance Measurement is addressed in detail in Step Five of the Nine Steps to SuccessTM methodology. In this step, Performance Measures are developed for each of the Strategic Objectives.
How Happy Is Bhutan, Really? Gross National Happiness Unpacked Mandy/CC BY 2.0 If you haven't already read, in the run-up to the Rio+20 environmental conference (the event roughly six weeks away now) the UN has been highlighting the importance of moving beyond GDP as the end-all-be-all measurement of national progress. Towards that it's highlighting the World Happiness Report, with the research done by the folks at Columbia University's Earth Institute. Hidden away at the end of that report (the entirety of which is worth reading, for those of the appropriately wonky inclination), is a case study of Bhutan and its development of the Gross National Happiness metric. Here at TreeHugger we've mentioned this many times, in cataloguing all the better and greener ways of measuring the economy than GDP, and GNH has a certain cache within the green movement and social justice movement more broadly. As far as how GNH is defined, the report says that though there is no single definition, the most widely used definition is:
55% of Visitors Spend Fewer Than 15 Seconds on Your Website. Should You Care? According to data by Tony Haile of Chartbeat, I've only got 15 seconds to capture your attention ... so I guess I better make it quick. His data shows that people aren't reading content on the web the way we think they are, and the whole measurement system might be broken. Instead of tracking article views, we should focus on reading time and page engagement. As a person who makes a living off of people reading, clicking, and sharing content, I was initially terrified. This couldn't possibly be true -- otherwise everything I know about content is pretty much a lie!