Metadata? Thesauri? Taxonomies? Topic Maps! Making sense of it all Abstract To be faced with a document collection and not to be able to find the information you know exists somewhere within it is a problem as old as the existence of document collections. Information architects have so far applied known and well-tried tools from library science to solve this problem, and now topic maps are sailing up as another potential tool for information architects. The paper argues that topic maps go beyond the traditional solutions in the sense that it provides a framework within which they can be represented as they are, but also extended in ways which significantly improve information retrieval. Table of contents 1. The task of an information architect is to create web sites where users can actually find the information they are looking for. Topic maps are a relative newcomer to this area and bring with them the promise of better-organized web sites, compared to what is possible with existing techniques. 2. 2.1. Metadata 2.2. Table 2.1. title
Boxes and Arrows: The design behind the design Editorial : The System of Information Architecture If a factory is torn down but the rationality which produced it is left standing, then that rationality will simply produce another factory. If a revolution destroys a government, but the systematic patterns of thought that produced that government are left intact, then those patterns will repeat themselves ... There’s so much talk about the system. And so little understanding. Robert Pirsig, Zen and the Art of Motorcycle Maintenance, 1974 Systems Thinking Recently, while writing an article about being an information architect, I found myself reading the Wikipedia entry on “systems thinking” where I discovered John Gall and his 1975 book General Systemantics which I promptly borrowed from my public library (via inter-library loan). When a system is set up to accomplish some goal, a new entity has come into being: the system itself ... In the case of garbage collection, the original problem could be stated briefly as: ‘What do we do with all this garbage?’ Peter MorvilleGuest Editor
Usability Body of Knowledge UX Storytellers User Experience Network Omni-channel customer experiences | Accenture Insurance Blog This blog is part of series exploring the nature of customer-centricity. Read the preceding blog. There’s a small boy still lurking inside every man, and I confess I still dream about jumping into a taxi and saying “Follow that car!” Last week, I discussed new techniques for finding out about your customers via new approaches to segmentation, this week let’s talk about the omni-channel world and what it means for organizations involved in insurance. We all know that this is now a omni-channel world, and any company that is selling anything—insurance, cars, steel or sable coats—must address this reality, and be prepared to interact with customers seamlessly and consistently across all channels. Here’s the carrot: Customers who shop on at least two channels spend more money. Here’s the stick: It’s not enough to have a great app, an engaging website and a perfect contact center. Ready the survey report.
52 Weeks of UX App Sketcher May 19th, 2011 App Sketcher is a lightweight prototyping tool for developing interactive HTML prototypes or wireframes. The software installs as a standalone Adobe AIR application and therefore may run on a number of platforms. App Sketcher’s end deliverable is a fully interactive HTML prototype. One small detail which caught my attention is how interactivity is discoverable in the final prototypes. Other features that are also present include such things as: multi-page support, CSS themes, object alignment, and multi level undos. Download and try out the software. Credits: Feng Chen