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Information Technology Infrastructure Library

Information Technology Infrastructure Library
ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, the two frameworks do have some differences. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. History[edit] The Five Volumes :

http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

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Checklist SLA OLA ITIL Process: ITIL 2011 Service Design - Service Level Management Checklist Category: Templates ITIL 2011 - Service Design Source: Checklist "Service Level Agreement (SLA), Operational Level Agreement (OLA)" from the ITIL Process Map Overview This checklist serves as a template for a Service Level Agreement (SLA), and an Operational Level Agreement (OLA). It covers two document types which use identical structures: The Pomodoro Technique® What is The Pomodoro Technique? EASY for anyone to use! Improves productivity IMMEDIATELY! FUN to do! Why Pomodoro? ITIL? - What is ITIL? ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL: Overview and Benefits ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The Open Group Architecture Framework Structure of the TOGAF Architecture Development Method (ADM).[1] The Open Group Architecture Framework (TOGAF) is a framework for enterprise architecture which provides an approach for designing, planning, implementing, and governing an enterprise information technology architecture.[2] TOGAF has been a registered trademark of The Open Group in the United States and other countries since 2011.[3] TOGAF is a high level approach to design. It is typically modeled at four levels: Business, Application, Data, and Technology. It relies heavily on modularization, standardization, and already existing, proven technologies and products. Overview[edit]

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Scrum (software development) Scrum is an iterative and incremental agile software development framework for managing product development. It defines "a flexible, holistic product development strategy where a development team works as a unit to reach a common goal", challenges assumptions of the "traditional, sequential approach" to product development, and enables teams to self-organize by encouraging physical co-location or close online collaboration of all team members, as well as daily face-to-face communication among all team members and disciplines in the project. A key principle of Scrum is its recognition that during a project the customers can change their minds about what they want and need (often called "requirements churn"), and that unpredicted challenges cannot be easily addressed in a traditional predictive or planned manner.

Can ITIL Work Without All-or-Nothing Approach? Tips on completing a successful IT Infrastructure Library (ITIL) initiative. For every like the often-related example of Johnson & Johnson that Blue Elephant Consulting's Jim Anderson writes about on blog, there's a less successful implementation. In many cases, resistance to the structure imposed by ITIL, from business users and/or IT staff, is a big problem. (Resistance may have been an issue at J&J, though Anderson's post only emphasizes the benefits the company attributes to ITIL, including what it says are annual IT savings in the neighborhood of $30 million.) I offered some in a post earlier this year.

Zachman Framework The Zachman Framework of enterprise architecture The Zachman Framework is not a methodology in that it does not imply any specific method or process for collecting, managing, or using the information that it describes.;[2] rather, it is an Ontology whereby a schema for organizing architectural artifacts (in other words, design documents, specifications, and models) is used to take into account both whom the artifact targets (for example, business owner and builder) and what particular issue (for example, data and functionality) is being addressed.[3] The framework is named after its creator John Zachman, who first developed the concept in the 1980s at IBM. It has been updated several times since.[4] Overview[edit] The term "Zachman Framework" has multiple meanings.

Who are the Pigs and Chickens Scrum is an iterative framework to help teams manage and progress through a complex project. It is most commonly used in Software Development by teams that implement the Agile Software Development methodology. However it is not limited to those groups. Even if your team does not implement Agile Software Development, you cans till benefit from holding regular scrums with your teams. Taking an Incremental Approach to ITIL Adoption Ann All spoke with Patrick Bolger, chief marketing officer of Hornbill, a provider of service management software. Hornbill collaborated with Ken Turbitt of the Service Management Consultancy Group Ltd to prepare a survey on ITIL adoption. Also contributing to the survey were the IT Service Management Forum, the Service Desk Institute, Pink Elephant, ITP Report online and Mauricio Marrone of the University of Gttingen. You can register for a complete copy of the survey online.

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