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Customer relationship management

Customer relationship management
Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.[1] Types[edit] Marketing and Customer Service[edit] CRM systems track and measure marketing campaigns over multiple networks. CRM in customer contact centers[edit] CRM systems are Customer Relationship Management platforms. Appointments[edit] CRM software programs can automatically synchronize suitable appointment dates, times, and methods for customer contact. CRM in B2B market[edit] The modern environment requires one business to interact with another via the web. Despite the general notion that CRM systems were created for the customer-centric businesses, they can also be applied to B2B environments to streamline and improve customer management conditions. Characteristics of CRM[edit] Well-designed CRM includes the following characteristics: Related:  Management Consulting

Undergraduate and masters > Apply to Bain Undergraduates, master's candidates, and applicants with less than three years of work experience typically join Bain as Associate Consultants or Associate Consultant Interns. Associate Consultants The Associate Consultant (AC) position offers an unparalleled opportunity to quickly gain broad business exposure, learn from the best in the industry, and have a clear impact on clients. Associate Consultant Internship (ACI) Undergraduates (between their third and fourth years of school) and master's students may also apply for Bain's associate consultant internship program. (For non-consulting opportunities, please click here to learn more and apply.) Application process Before you apply, please review your school's resource page or the local office page of interest to see if either lists a specific application process. The online application requires the following: Interview process Example of interview formats What is a case interview? Close [X]

Management information system A management information system (MIS) provides information that organizations require to manage themselves efficiently and effectively.[1] Management information systems are typically computer systems used for managing. The five primary components: 1.) Hardware, 2.) Software, 3.) Data (information for decision making), 4.) Academically, the term is commonly used to refer to the study of how individuals, groups, and organizations evaluate, design, implement, manage, and utilize systems to generate information to improve efficiency and effectiveness of decision making, including systems termed decision support systems, expert systems, and executive information systems.[2] Most business schools (or colleges of business administration within universities) have an MIS department, alongside departments of accounting, finance, management, marketing, and sometimes others, and grant degrees (at undergrad, masters, and PhD levels) in MIS. Overview[edit] History[edit] Kenneth C. Advantages[edit]

Within BCG or beyond, our people make a difference. How far will you grow? At BCG, your talent and ambition are just the starting point for a life-changing experience in which you will grow personally and shape the future of many companies. By working with the world's leading businesses on their toughest strategic and operational questions, with inspiring people in an environment of creativity and performance, you will grow into a responsible leader and learn to make a difference within BCG and beyond. Discover why BCG offers you a life-changing experience—not only a career. You Will Create Lasting Impact The best companies in the world trust BCG to help them solve their toughest challenges. You Will Grow Further BCG's growth and success creates an unparalleled path for you: broader choices, faster learning, and rapid advancement. You Will Win With BCG BCG is more than an award-winning workplace—it is an unparalleled environment to create your own success story. Take a look at the unique world of BCG: Is BCG for You? You don't have to fit into a mold at BCG.

What is ERP? What is Enterprise Resource Planning? Business Strategy Tools and Techniques from MindTools Mapping Out Your Best Possible Direction What makes you stand out from the crowd? © iStockphoto/hidesy Strategy is the art of working out how you'll "win" in business and in life. This section of Mind Tools teaches more than 75 individual strategy skills, ranging from simple situational analysis techniques to tools that can help you craft a unique and successful competitive position. Use the Browse by Category box to target specific strategy models, or skim the list below to explore the full range of techniques. Core Strategy Tools SWOT Analysis Discover New Opportunities, Manage and Eliminate Threats The TOWS Matrix Developing Strategic Options from an External-Internal Analysis PEST Analysis Identifying "Big Picture" Opportunities and Threats Competitive Advantage USP Analysis The Unique Selling Proposition: Finding Your Competitive Edge Porter's Diamond Shaping Your Strategy to Reflect National Strengths and Weaknesses Strategic Options Organization Design Strategic Prioritization

What is an Information System? | Eternal Sunshine of the IS Mind 3 Feb An information system is a group of interrelated components that collect, retrieve, process, store, and distribute information to support decision-making and control in an organisation. IS is the collection of technical and human resources that provide the storage, computing, distribution, and communication for the information required by all or some part of an enterprise. Information system focuses on making use of technology. Each of these components are needed in an information system, it is not just computers required. Next week I will further my study on ‘What is an Information System?’ References; Cathal Doyle Like this: Like Loading... Consultant speak: management consulting lingo, consulting terminology and common consulting terms “A consultant is someone who takes a subject you understand and makes it sound confusing.” It’s a common perception of management consultants. From “bucket” to “scope”, from “sniff test” to “bandwidth”, to excel in the industry is to master a new and often entirely consulting-specific vocabulary and set of consulting terminology. I received a lot of feedback when I published my first post on consulting lingo. Now I’m happy to announce the most comprehensive dictionary of consultant lingo on the web. I’m hoping this database of words will grow with time. So here it is! 5,000 mile view: a phrase used to describe a high-level, summary view of the situation. 5,000 can be replaced by any large number to indicate the same thing 80/20 rule: belief that 80% of the effects come from 20% of the causes; in consulting, this term is used to imply that 80% of an assignment can be finished in 20% of the time adding value: quite simply, that value is being added. Big 3: McKinsey, Bain, BCG aka “MBB”

Information systems The study bridges business and computer science using the theoretical foundations of information and computation to study various business models and related algorithmic processes within a computer science discipline.[4][5][6][7][8][9][10][11][12][13][14] Computer information system(s) (CIS) is a field studying computers and algorithmic processes, including their principles, their software and hardware designs, their applications, and their impact on society[15][16]<refSTA Committee, Allen Tucker, et alia, A Model Curriculum for K-12 Computer Science (Final Report), (Association for Computing Machinery, Inc., 2006) Abstraction & p. 2</ref> while IS emphasizes functionality over design.[17] Some authors make a clear distinction between information systems, computer systems, and business processes. Information systems typically include an ICT component but are not purely concerned with ICT, focusing instead on the end use of information technology. History[edit] Overview[edit]

Management Consulting Interview Stress The following field report is from a recently hire Bain intern who wanted to pass along some advice to others still in the recruiting process. He secured the internship from a non-target school and had an interesting perspective on what it takes to be successful. Field Report: I have been waiting for this moment for the past 5 months: a reason to finally write to you. As an avid follower of your teachings in LOMS and principles on case interviews in general, let me share what I think are the 3 biggest reasons for getting an MBB offer. It’s habit, not knowledgeNetworkingHearing live examples in LOMS In the past you’ve talked quite a bit about the latter two, so I’ll spend the majority of my time on point 1). I strongly believe that it’s not about what you know going into the interview. Sure, it’s not the best or most realistic analogy, but my friend got it. Precisely, the feedback I received was: very polished, structured, and comprehensive. Additional Resources

Modelo contemporáneo The Sexy Side of Strategic Sourcing: Complex Categories Spend Matters welcomes a battle of the bands guest post from Timothy Yoo, Principal at Archstone Consulting (rebutting Mike Fuller’s claims from last week). I read last week’s guest post by Mike Fuller Ain’t No Half-Steppin”: Why You Should Still Be Focusing on SRM, and I’m sorry to say, Mike, but I completely disagree with you. Rod Stewart’s song and video ‘Da Ya Think I’m Sexy’ is NOT sexy. The “2011 Hackett Procurement Key Issues Study” recently highlighted that procurement departments continue to be asked to do more with less, meaning that savings targets are becoming even more aggressive despite decreases in both operating budgets and headcount. What would you consider a complex category? So what do you need to remember when approaching complex categories? Category Expertise is Critical – Some argue that procurement focuses on creating a rigorous sourcing process and the stakeholder brings the category expertise. - Timothy Yoo, Principal, Archstone Consulting

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