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Mixed Signals: Why People Misunderstand Each Other

Mixed Signals: Why People Misunderstand Each Other
In her new book No One Understands You and What To Do About It, Heidi Grant Halvorson tells readers a story about her friend, Tim. When Tim started a new job as a manager, one of his top priorities was communicating to his team that he valued each member’s input. So at team meetings, as each member spoke up about whatever project they were working on, Tim made sure he put on his “active-listening face” to signal that he cared about what each person was saying. But after meeting with him a few times, Tim’s team got a very different message from the one he intended to send. “After a few weeks of meetings,” Halvorson explains, “one team member finally summoned up the courage to ask him the question that had been on everyone’s mind.” That question was: “Tim, are you angry with us right now?” One person may think, for example, that by offering help to a colleague, she is coming across as generous. This gap arises, as Halvorson explains in her book, from some quirks of human psychology.

https://www.theatlantic.com/health/archive/2015/04/mixed-signals-why-people-misunderstand-each-other/391053/

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