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10 Ways To Explain Things More Effectively

10 Ways To Explain Things More Effectively
April 1st, 2008 By Calvin Sun In the course of your work, you may sometimes need to explain technical concepts to your customers. Having them understand you is important not only for technical reasons, but also to ensure customer satisfaction. The ability to explain things clearly and effectively can help you in your career, as well. #1: Keep in mind others' point of view You've probably seen the famous illusion that looks like either a young woman or an old woman. #2: Listen and respond to questions It's easy to become annoyed when someone is asking questions. #3: Avoid talking over people's head When you explain things to people, do their eyes glaze over? The same goes for acronyms. Even within IT, the same acronym can mean different things. #4: Avoid talking down to people Avoid the other extreme as well. Greek mythology has references to two monsters, Scylla and Charybdis, who sat on opposite sides of a narrow strait of water. #5: Ask questions to determine people's understanding Related:  educational

How effective is nonverbal communication?" Does this scenario seem familiar? You're talking to a friend about an upcoming social event and you don't want to tell him you're skipping it. You tell him how great it's going to be and that you'll definitely be there. At the end of your conversation, your friend says, "So you aren't going to be there, are you?" You did your best to convey interest. What happened here is a great example of nonverbal communication, or metacommunication. This is an example of how nonverbal cues can give away a fib and work against you. To consider how effective metacommunication can be, let's look at a few scenarios. Even silence is a form of metacommunication. These are just a few examples of nonverbal cues humans use every day to effectively communicate something.

1. Get Anyone to Like You, Instantly Get anyone to like you - Instantly - Guaranteed If you want people to like you, make them feel good about themselves. This golden rule of friendship works every time - guaranteed! The principle is straightforward. If I meet you and make you feel good about yourself, you will like me and seek every opportunity to see me again to reconstitute the same good feeling you felt the first time we met. The simple communication techniques that follow will help you keep the focus of the conversation on the person you are talking to and make them feel good about themselves. The Big Three Our brains continually scan the environment for friend or foe signals. Eyebrow Flash The eyebrow flash is a quick up and down movement of the eyebrows. Head Tilt The head tilt is a slight tilt of the head to one side or the other. Smile A smile sends the message "I like you." Empathic Statements Empathic statements keep the focus on the other person. Example 1 George : I've been really busy this week. Example 2 Flattery

Suspenso El suspense[1] o el suspenso[2] (del latín suspensus, a través del francés y éste a su vez del inglés) es un recurso utilizado en obras narrativas en diferentes medios (cine, historieta, literatura, etc.) que tiene como objetivo principal mantener al lector a la expectativa, generalmente en un estado de tensión, de lo que pueda ocurrirle a los personajes, y por lo tanto atento al desarrollo del conflicto o nudo de la narración. Los géneros en los que más se ha utilizado este recurso han sido, tradicionalmente, el policíaco y el de terror. En líneas generales el suspenso es un sentimiento de incertidumbre y/o de ansiedad, consecuencia de una determinada situación que es vivida u observada, y que como ya se dijo con frecuencia se refiere a la percepción de una determinada audiencia respecto de un trabajo dramático. Desarrollo en la historieta[editar] Narrativa tensional[editar] Aristóteles[editar] La paradoja del suspense[editar] Suspense en el cine y en la televisión[editar] R.

Public Speaking (and Book Promotion) For Introverts My fellow Texas blogger, Sophia Dembling , recently wrote a wonderful post about the challenges of book promotion for introverts . I loved reading her interviews with the writers and discovering kindred souls because I, too, am an introvert and I also find book promotion the most challenging part of the writing process. But anyone who wants to succeed as a writer (or in many professions) will need to develop stronger self-promotion skills. I've heard there are studies that say public speaking is the #1 fear for most people-- even higher than the fear of death. For me, public speaking has gone from being something which filled me with anxiety and all its wonderful symptoms (see a funny Don Knotts version here) to one of my favorite activities. So here are 10 tips that have worked for me, and I hope you will find helpful: 1. Though I didn't know it at the time, my late father served as my role model. 2. 3. 4. I never try to tell a joke-- I suspect that would quickly bomb. 5. 6. 7. 8. 9.

Твиттер / dailyhitchcock: "Little boys are asked what... 9 Communication Tips to Help Improve Your Life Many people struggle with learning to fight fairly. What needs to be said (and how to say it) and what not to say are just a few of the challenges facing those who can't seem to argue appropriately. Learning to state your needs without adding fuel to the fire is a relationship necessity. Here some communication tools for resolving disagreements and making your interactions easier and more satisfying. Verbal attacks, bad language, and continually criticizing someone are ways of deconstructing your connection to your team . These words chip away at the foundation of your relationships by weakening your loved ones or your team mates self-esteem and ability to see what it is that really needs healing. By staying on topic, you can avoid having a conversation disintegrate into an uncomfortable argument. Clarity can be difficult when emotional issues arise. Learning to never terrorize your loved ones or business associates is one of the most valuable communication tools you can use. Dr.

If You're Looking for Customer Satisfaction, Psychology Can Help You You've just made a large purchase-say a computer, a television, or a couch. A few days later, something horrible goes wrong. The product doesn't work or turns out to have a fatal flaw. As your blood pressure start to soar and your emotions spill over, you try to start figuring out how you're going to deal with this situation. Your first impulse is to call the retailer. Scenarios like these occur constantly. These situations don't have to have unhappy endings. Now that you've turned down the heat and your brain has stopped boiling, you can start to take action by following these five simple psychology-based steps: 1. 2. 3. </b>*} 4. 5. Consumer satisfaction is all about psychology. Learn about how to protect yourself from retail sales tactics, check out my posting Discounting the Discount: How to Avoid Retail Traps.

52 Habits of Highly Effective Teachers Being an effective teacher largely boils down to being able to diagnose problems early, roll with changes, and straddle a line between being a ruler and being a leader. Whether you’ve been in the industry for years or are just now studying education at an online university, these habits will help you focus your teaching and have a bigger impact on your students. Some are about attitude, while others are basic approaches to class structure, but they’re all helpful. Take a look: Habits for Communicating These habits will help you build better avenues of communication between you and your students. Build a student’s confidence: Low self-esteem is a problem for many students, which is why effective teachers work to build that confidence through reinforcement and encouragement. Habits for Building Relationships These tips will help you strengthen your relationships with your students. Habits for Classroom Management Lead by example: Want your students to treat others with respect?

Presenting Your Best Self to an Audience One of the most important career-building and leadership skills you can learn is to speak effectively to an audience. I dedicated a chapter of my book, Self-Promotion for Introverts® , to this topic, based on work with my coaching clients over more than a decade as well as continuing education students in my Presentation Skills for Introverts™ workshop at New York University . While I was writing my book, I asked Warren Buffett how introverts could raise their visibility in their careers. He stressed the importance of learning to speak to an audience. Buffett, an introvert who was terrified of public speaking as a young man, shared that he “got physically ill even thinking about speaking.” If that describes you, too, help is available. No matter the butterflies fluttering in your stomach, you probably don't look as nervous as you think. Videos: “ The Importance of Public Speaking” “ Managing Your Fear of Public Speaking “ “ Public Speaking for Introverts ” Copyright © 2012 Nancy Ancowitz

what makes tick what makes someone tick Fig. something that motivates someone; something that makes someone behave in a certain way. (Fig. on what makes something tick.) William is sort of strange. I don't know what makes him tick. what makes something tick Fig. the sense or mechanism that makes something run or function. McGraw-Hill Dictionary of American Idioms and Phrasal Verbs. © 2002 by The McGraw-Hill Companies, Inc. what makes somebody tick if you know what makes someone tick, you understand the reasons for their behaviour and personality A good salesperson knows what makes a customer tick. Cambridge Idioms Dictionary, 2nd ed. the reasons why someone behaves the way they do The admiral was interested in people, what made them tick and what influenced their behavior. Cambridge Dictionary of American Idioms Copyright © Cambridge University Press 2003.

6. Mistakes Introverts Make We are all so very wonderful and yet--I'm sorry, but it must be said--we are not perfect. This blog has focused mostly on staking out turf in our culture for introverts , but now it's time to consider some things related to our introversion that might be interfering with our relationships and accomplishments. Many or most of us have probably made some of these mistakes at one time or another. Sure, some people need more social interaction than others, but we all need some. Yes, we hate the phone, and it's OK to ask that people respect and honor this. OK, if someone obstinately refuses any other form of communication and insists on frequent time-sucking phone calls, then you get some leeway to make your point. As much as we prefer deep conversation, plunging straight into your worldview over the onion dip at a party can be off-putting to others. Ah, the dreaded babble. If you suddenly realize you've careened into a long monologue, take a breath and look around.