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ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. Choose any of our popular pages below to get started...

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Operations Framework Microsoft Operations Framework (MOF) 4.0 provides relevant, practical, and actionable guidance for today's IT pros. The free, downloadable framework encompasses the entire IT service management lifecycle, providing organizations with the knowledge to seamlessly blend business and IT goals while establishing and implementing reliable, cost-effective IT services. MOF Extended GuidanceThese extensions to MOF function as practical additions to the lifecycle guidance outlined in the framework. They’re intended to help align IT and business goals, enabling organizations to perform IT-related activities effectively and cost-efficiently. Learn more. MOF Technology LibraryThis series of reliability workbooks provides the knowledge, specific tasks, and schedules needed to keep Microsoft technologies running smoothly so IT can deliver the services an organization expects.

Personality test based on Jung - Myers-Briggs typology This free personality test is based on Carl Jung’s and Isabel Briggs Myers’ personality type users - use advanced version » Upon completion of the questionnaire, you will: Obtain your 4-letter type formula according to Carl Jung’s and Isabel Briggs Myers’ typology, along with the strengths of preferences and the description of your personality type Discover careers and occupations most suitable for your personality type along with examples of educational institutions where you can get a relevant degree or training Understand communication and learning styles of your type.

Brooks's law Brooks's law is a principle in software development which says that "adding manpower to a late software project makes it later."[1][2] It was coined by Fred Brooks in his 1975 book The Mythical Man-Month. Taking an Incremental Approach to ITIL Adoption Ann All spoke with Patrick Bolger, chief marketing officer of Hornbill, a provider of service management software. Hornbill collaborated with Ken Turbitt of the Service Management Consultancy Group Ltd to prepare a survey on ITIL adoption. Also contributing to the survey were the IT Service Management Forum, the Service Desk Institute, Pink Elephant, ITP Report online and Mauricio Marrone of the University of Gttingen. You can register for a complete copy of the survey online.

There Is Still A Long Way to Go to Get Value from Social Media in Government Andrea Di Maio Managing VP 15 years at Gartner 28 years IT industry Andrea Di Maio is a managing vice president for public sector in Gartner Research, covering government and education. His personal research focus is on digital government strategies strategies, Web 2.0, open government, cloud computing, the business value of IT, smart cities, and the impact of technology on the future of government Read Full Bio Can ITIL Work Without All-or-Nothing Approach? Tips on completing a successful IT Infrastructure Library (ITIL) initiative. For every like the often-related example of Johnson & Johnson that Blue Elephant Consulting's Jim Anderson writes about on blog, there's a less successful implementation. In many cases, resistance to the structure imposed by ITIL, from business users and/or IT staff, is a big problem. (Resistance may have been an issue at J&J, though Anderson's post only emphasizes the benefits the company attributes to ITIL, including what it says are annual IT savings in the neighborhood of $30 million.) I offered some in a post earlier this year.

The more you lie, the easier it gets - New Scientist (Belgium study) Our brains are naturally better at telling the truth than lying, but repeated lying can overcome our tendency for veracity, making subsequent lying easier – and possibly undetectable. Neuroimaging studies have shown that people's brains show considerably more activity when they are lying than when they are not, particularly in the prefrontal cortex, suggesting that lying requires extra cognitive control and inhibition of truth-telling. Lying also takes measurably longer than telling the truth. To test whether the brain's so-called "dominant truth response" can be changed, Bruno Verschuere of Ghent University in Ghent, Belgium, and colleagues studied three groups of students. True or false? The students were first asked to provide a written report about their daily activities.

Information Technology Infrastructure Library ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, the two frameworks do have some differences.