background preloader

ITIL® Home

Related:  Dev (development) Methods IT Service Management SaaS - ITIL based ITSM Software as a Service Information Technology Infrastructure Library Un article de Wikipédia, l'encyclopédie libre. Pour l’article homonyme, voir Itil. ITIL (Information Technology Infrastructure Library pour « Bibliothèque pour l'infrastructure des technologies de l'information ») est un ensemble d'ouvrages recensant les bonnes pratiques (« best practices ») du management du système d'information. Rédigée à l'origine par des experts de l'Office public britannique du Commerce (OGC), la bibliothèque ITIL a fait intervenir à partir de sa version 3 des experts issus de plusieurs entreprises de services telles qu'Accenture, Ernst & Young, Hewlett-Packard, Deloitte, BearingPoint ou PriceWaterhouseCoopers. C'est un référentiel très large qui aborde les sujets suivants : Comment organiser un système d'information ? Après un développement essentiellement européen jusqu'à la fin des années 1990, ITIL s'est implanté sur le marché nord-américain via des entreprises de conseil en transformation des systèmes d'information. À quoi sert ITIL ? Sécurité juridique Économies

Operations Framework Microsoft Operations Framework (MOF) 4.0 provides relevant, practical, and actionable guidance for today's IT pros. The free, downloadable framework encompasses the entire IT service management lifecycle, providing organizations with the knowledge to seamlessly blend business and IT goals while establishing and implementing reliable, cost-effective IT services. MOF Extended GuidanceThese extensions to MOF function as practical additions to the lifecycle guidance outlined in the framework. They’re intended to help align IT and business goals, enabling organizations to perform IT-related activities effectively and cost-efficiently. Learn more. MOF Technology LibraryThis series of reliability workbooks provides the knowledge, specific tasks, and schedules needed to keep Microsoft technologies running smoothly so IT can deliver the services an organization expects. What’s New Microsoft Operations Framework New!

EC-Council | Certification EC-Council carved the path for ethical hacking as a globally accepted practice in Information Security Assurance. The creation of the Certified Ethical Hacker in 2003 shook the core of the Information Security Community proving that policy and awareness simply weren't enough. Now, a globally accepted information security organization, EC-Council provides Completely Vendor Neutral tactical security programs. Our certified members earn top salaries by employing the most advanced capabilities. To beat a hacker, you must think like one, this is the premise of our flagship certification, the Certified Ethical Hacker, which teaches the tools and techniques of the worlds most notorious underground hackers.

PMI Home Earn a certification that employers demand PMI credentials distinguish you in the job market and can help you move ahead. Several certifications including the PMP® validate a range of education and experience levels in project management. PMP® credential holders earn higher salaries than non-credentialed project managers as shown in the Project Management Salary Survey–Eighth Edition. Join PMI and get involved in our chapters and communities of practice Project management is a dynamic profession and you’ll want to stay up to date. Join our communities of practice to expand the boundaries of knowledge, and to give or get advice from peers who share your interests. Get involved in a PMI chapter to enjoy events, education and networking with practitioners near you. Project Management Metrics, KPIs, and Dashboards A Guide to Measuring and Monitoring Project Performance Understand metrics and KPIs and how to use them on your project. Enabling Organizational Change Through Strategic Initiatives

Information Technology Infrastructure Library - Wikipedia, la en La Biblioteca de Infraestructura de Tecnologías de Información, frecuentemente abreviada ITIL (del inglés Information Technology Infrastructure Library), es un conjunto de conceptos y prácticas para la gestión de servicios de tecnologías de la información, el desarrollo de tecnologías de la información y las operaciones relacionadas con la misma en general. ITIL da descripciones detalladas de un extenso conjunto de procedimientos de gestión ideados para ayudar a las organizaciones a lograr calidad y eficiencia en las operaciones de TI. Estos procedimientos son independientes del proveedor y han sido desarrollados para servir como guía que abarque toda infraestructura, desarrollo y operaciones de TI. Historia[editar] Aunque se desarrolló durante los años 1980, ITIL no fue ampliamente adoptada hasta mediados de los años 1990. ITIL se construye en torno a una vista basada en proceso-modelo del control y gestión de las operaciones a menudo atribuida a W. Certificación[editar] 1. 2. 3. 4. 5.

Brooks's law Brooks's law is a principle in software development which says that "adding manpower to a late software project makes it later."[1][2] It was coined by Fred Brooks in his 1975 book The Mythical Man-Month. Explanations[edit] According to Brooks himself, the law is an "outrageous oversimplification",[1] but it captures the general rule. Exceptions and possible solutions[edit] Brooks's law is often cited to justify why projects keep being late, despite management efforts. The first point is to note that Brooks's law often applies to projects that are already late.[6] Projects can be brought back into (or kept in) control if people are added earlier in the process.[7] It is also important to determine if the project is really late, or if the schedule was originally overly optimistic. The quantity, quality and role of the people added to the project also must be taken into consideration. Some authors – see, for example, Creating a Software Engineering Culture by Karl E. See also[edit]

itSMF - Conférence ITIL - Bonnes pratiques