Don't Know the Answers to Prospect's Sales Questions? Fake it
I’ve been trying to get a meeting with the CIO for 2 weeks now and was so happy when I got hold of him on the phone. The conversation is going the way I want it to be. Suddenly, he asked “Can you explain to me in details how your product works and the process on how to install it and integrate with our system?” I’m a salesperson who happens to know about the product I’m selling. However, the technical side of our product is the part in which I knew nothing about. I smiled and paused for almost 5 minutes. It was an awkward moment. That’s true. Here’s what to do and how to answer prospect’s question even if you don’t know what you’re really talking about. #1. In telemarketing, being honest with your prospect is important. Example: I’m not the best person to speak with regarding that. Related: 5 Steps Guide on Reaching Out To Malaysian Prospects Effectively #2. This is for your Consultant’s reference. #3. Proceed to finding more about their current setup. More product knowledge.
• Appointment Setting