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Total quality management

Total quality management
Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously-developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma. History[edit] In the late 1970s and early 1980s, the developed countries of North America and Western Europe suffered economically in the face of stiff competition from Japan's ability to produce high-quality goods at competitive cost. Development in the United States[edit] From the Navy, TQM spread throughout the US Federal Government, resulting in the following: Features[edit] The key concepts in the TQM effort undertaken by the Navy in the 1980s include:[11] Joseph M. [edit] Related:  Business tutorials, resourses & tips

Lean manufacturing Overview[edit] The difference between these two approaches is not the goal itself, but rather the prime approach to achieving it. The implementation of smooth flow exposes quality problems that already existed, and thus waste reduction naturally happens as a consequence. Both lean and TPS can be seen as a loosely connected set of potentially competing principles whose goal is cost reduction by the elimination of waste.[5] These principles include: Pull processing, Perfect first-time quality, Waste minimization, Continuous improvement, Flexibility, Building and maintaining a long term relationship with suppliers, Autonomation, Load leveling and Production flow and Visual control. Origins[edit] Lean implementation is therefore focused on getting the right things to the right place at the right time in the right quantity to achieve perfect work flow, while minimizing waste and being flexible and able to change. Lean aims to make the work simple enough to understand, do and manage.

Six Sigma The common Six Sigma symbol Six Sigma is a set of techniques and tools for process improvement. It was developed by Motorola in 1986.[1][2] Jack Welch made it central to his business strategy at General Electric in 1995.[3] Today, it is used in many industrial sectors.[4] Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. It uses a set of quality management methods, mainly empirical, statistical methods, and creates a special infrastructure of people within the organization ("Champions", "Black Belts", "Green Belts", "Yellow Belts", etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified value targets, for example: reduce process cycle time, reduce pollution, reduce costs, increase customer satisfaction, and increase profits. Doctrine[edit] Methodologies[edit]

SER Deze website maakt gebruik van cookies. Wij gebruiken cookies onder andere om het gebruik van de website te analyseren en het gebruiksgemak te verbeteren. Wat betekent dit? Wat zijn cookies?Websites maken gebruik van cookies. Een cookie is een klein tekstbestandje, dat bij bezoek aan de website wordt geplaatst op de harde schijf van uw computer. Wij gebruiken cookies om uw instellingen en voorkeuren te onthouden. De Samenvattingen uittreksels arrestenlijsten oefeningen en hulp bij rechtenstudie Zoek een advocaat of advocatenkantoor nodig in de stad: Zie onze pagina met een overzicht van alle Nederlandse advocatenkantoren. Strategische transformatie á la Mars Inc. Weblog Martijn Mademakers Geplaatst op 03-04-2014 door Martijn Rademakers 1514 x gelezen Beoordeling (2 stemmen): Managementdenker Peter Senge merkte ooit op: 'Through learning we re-create ourselves'. Toen Paul Michaels als eerste niet-familielid aan het roer van de ruim 100 jaar oude multinational Mars Inc. kwam te staan, trof hij een bedrijf met ernstige verschijnselen van achterstallig onderhoud. De gevolgen daarvan waren ernstig. De interne status-quo leidde tot versnippering en het herhalen van successen uit het verleden. Wat Michaels deed was op het eerste gezicht tegen-intuïtief: hij zette een strategische transformatie bij in gang, maar niet in ‘big bang’ stijl die velen bij een Amerikaanse multinational zouden verwachten. De ‘start slow, finish fast’ aanpak van Michaels bleek goed te werken. Peter Senge heeft de managementliteratuur in de jaren ’90 verrijkt met een mooi concept dat sindsdien veel in praktijk is gebracht: ‘de lerende organisatie’. Gerelateerde Artikelen

Albert Einstein: "Not everything that can be counted... Change Management Change management is basically the science, or possibly art, of managing yourself and others during a period of change. Since most organisations and a good many people’s lives are in a constant state of flux, you could argue that most of us are managing change on a daily basis, but how we do it, and how well we do it, varies considerably. The pages in this section will help you get to grips with managing change in your own life, and in the lives of those around you, whether in a work context or as part of your personal life. They will help you to focus on the skills you need to manage change successfully and support others through periods of change. What is Change? Change chānj, v.t. to alter or make different: to put or give for another: to make to pass from one state to another: to exchange. Source: Chambers English Dictionary, 1989 edition This simple definition masks a whole world in organisational change terms. But does it have to be this way? An interesting thought… Experiencing Change

Framework for Effective Decision Making Our page on Making Decisions discusses some of the issues around decision-making. This page describes one possible framework for making effective decisions. It is a seven-stage model, and was originally designed for use in groups and organisations. However, there is no reason why you cannot use the same method, or a simplified form, for decisions at home. The important aspect is to go through all the stages in turn, even if only to decide that they are not relevant for the current situation. 1. To come up with a list of all the possible solutions and/or options available it is usually appropriate to use a group (or individual) problem-solving process. See our pages on Problem Solving and Creative Thinking for more information. This stage is important to the overall decision making processes as a decision will be made from a selection of fixed choices. 2. In deciding how much time to make available for the decision-making process, it helps to consider the following: 3. 4. 5. 6. 7. Warning!

Risk Management Skills Many, many books have been written about risk management, and there are hundreds, if not thousands, of consultants offering to help you to manage the risk for your project and/or business. But is risk management really that complicated? In its simplest terms, risk management is thinking about what could possibly go wrong, deciding how likely and/or catastrophic that would be, and taking action to avoid either the problem or its consequences. Risk comes from not knowing what you're doing - Warren Buffett If Warren Buffett is right, then the only sin is ignorance. Risk management is a team or whole organisation business. The best way to carry out a risk analysis is with all those involved talking around the table. Steps for a Successful Risk Management Strategy 1 - What Could Possibly Go Wrong? Write down everything that could possibly go wrong, whether it’s big or small. Include every last little thing that you can think of is relevant. 2 - Assign a Date by Which the Risk Will Have Occurred

Conflict Resolution Conflict, or more specifically, interpersonal conflict, is a fact of life, and particularly of organisational life. It often emerges more when people are stressed, for example, when there are changes on the horizon, or when everyone is under pressure because of a looming deadline. However, conflict can also arise in relationships and situations outside work. Handling conflict in ways that lead to increased stress can be detrimental to your health. Learning to deal with conflict in a positive and constructive way, without excessive stress, is therefore an important way to improve your well-being as well as your relationships. What is Conflict? Interpersonal conflict has been defined as: “An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals”. Unpicking this a little, it means that for a disagreement to become a conflict, there needs to be: Types of Conflict Finally…

Competition and decision-making: Too many candidates spoil the stew -- ScienceDaily This election year has produced 17 Republican presidential candidates, which on its surface may appear to give the party a competitive advantage. Evolution, however, disagrees. A new study by Michigan State University researcher Arend Hintze and appearing in the current issue of Scientific Reports, says the delicate balance of some, but not too much, competition optimally drives the evolution of decision-making strategies. "Competition has a unique relationship with our decision-making strategies as humans," said Hintze, an assistant professor at MSU. "Modest competition is a strong driver of good decision-making, but over-competition won't lead to the best outcome." Hintze found that strong competition, like that of the presidential candidate field, may cause humans to evolve quick decision strategies that sacrifice accuracy in order to be faster to the punch than competitors. "More competition necessitates quicker, less accurate decisions," he said. More crabs mean more competition.

15 Productivity Tips for Working from Home Working from home can be a great opportunity that finally allows you to work just how you want to … or it can be a disaster. Having worked from home for over a decade and running a 100% remote-team, I have learned a few lessons. Here are my 15 productivity tips for working from home without losing your sanity. Whether you’re just starting telecommuting or you’re switching to a work-from-home career, these fifteen tips will help you boost your productivity and enjoy a great work/life balance. 1. Get Your Space Set Up When you’re starting out, it may sound like a good idea to work from your bedroom, but don’t do it! You’ll be distracted and will have an impossible time shutting off work which is terrible for work/life balance. Ideally, you want a dedicated room for your home office (trust me, you’ll thank me for this advice). Perhaps you could fit a small desk in your den area? 2. 3. What’s the first thing you do when you sit down at your desk? See: 5 Steps to a Fool-Proof Morning Routine 4.

'Een stoffig dossier is als een koude hamburger' Lean werken is in een kantooromgeving ... lastiger dan in een fabriekshal, omdat dienstverlening minder tastbaar is dan een fysiek product. Een hamburger die te koud geserveerd wordt, valt meer op dan een dossier dat al weken op behandeling ligt te wachten. Maar het effect is hetzelfde: een ontevreden klant. Complexe processen ontnemen echter vaak het zicht op die klant. Veel dienstverlenende focus. Die interne gerichtheid bemoeilijkt een succesvolle invoering van lean in kantooromgevingen. Klantperspectief hanteren Hoe kunnen dienstverlenende bedrijven die patstelling doorbreken? Vrijgespeelde tijd Lean vraagt ook om sturen op procesverbetering.