5 open source help desk apps to watch - open source, help desk If your help desk software is giving you trouble, there are some open source options available to help ease your pain – without the high cost. In this instalment of CIO's five open source applications to watch we take a look at help desk software, which is the basis of incident response and IT service delivery. RT: Request Tracker RT is a ticketing system which enables a group of people to manage tasks, issues and requests submitted by a community of users. The RT platform has been under development since 1996, and is claimed to be used at thousands of sites around the world. Review and Research OneOrZero's Open Source Free HelpDesk Software's Features and Functionality OneOrZero AIMS is a powerful enterprise ready suite that includes a helpdesk, knowledge base, time manager and reporting system supported by a highly configurable and extensible Action & Information Management System that allows you to 'build your own system' on the fly. With workflow and actions, metadata, custom fields and item types along with granular security that is highly configurable in our easy to use configuration pages, you can extend and configure the OneOrZero AIMS to manage your businesses information and process with ease. The OneOrZero AIMS integrates with common technologies such as email, web and XML consumers, and allows you to modify both themes and source code to ensure your deployment can be extended beyound the out of box experience. The OneOrZero AIMS is a powerful tool to increase your productivity.
GLPI Get Started for FREE A breath of fresh air in the world of online helpdesk systems. We are very satisfied with Freshdesk, and with the responsiveness of the team behind it. Nadav Elyadadealply.com The integration with Google Apps has been very helpful in getting our user population to make use of the ticketing system. appletreeinstitute.org Freshdesk is an absolute pleasure to use and requires no training to get agents up and running. Remote Hosted Help Desk Get started in minutes with a fully functional remote help desk solution. Unlimited users Unlimited support tickets Unlimited ticket categories Unlimited knowledgebase categories Unlimited bandwidth Full daily backups No software to install 1024 Mb file upload space Hosted on a fast and reliable server FREE yourcompany.hesk.com address Access to all HESK features without any restrictions Month-to-month contract (yearly available on request) 14-Day Unconditional Money Back Guarantee! Just $19.95 per month. No hidden fees. ORDER NOW
Call Center, Bug Tracking and Project Management Tools for Linux Promoting Linux Requires Advertising. It Matters to Me. TM Piwik Online Help Desk Software, Live Chat and Knowledge Base SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community. View edition explanations Access your Web help desk from anywhere On-the-go?
15 Best open source helpdesk ticketing software Add a link | Popular links | New links | Saved | Shared | Top | Online Link Details Previous | Next Surprise Me! By solidstone via findbestopensource.com Published: Mar 08 2012 / 00:22 15 Best open source helpdesk ticketing software Customer Service Software Kayako turns helpdesk data into powerful insights. Measure customer satisfaction, track team performance and use your data to build better and faster customer service for your customers. Get instant insights We’ve used our customer service experience to build more than 100 key reports, so you can measure progress with just a click.
Help desk software comparison. Help Desk Software Comparison <a href=" Desk Lite</b></nobr></a> . It is a very simple and free help desk software that provides two major functions every customer service system must support: service ticket tracking and operator assignment. Open Source Support Ticket System osTicket is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run osTicket (as of version 1.8.0) the following components are required; Web Server: Apache or IIS PHP Version: 5.3+ MySQL Database: 5.0+