Active Listening - Communication Skills Training from MindTools.com
Hear What People are Really Saying Learn how to hear the whole message by using active listening techniques. Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. For instance: We listen to obtain information. Given all this listening we do, you would think we'd be good at it! Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. Clearly, listening is a skill that we can all benefit from improving. Tip: Good communication skills require a high level of self-awareness . About Active Listening The way to improve your listening skills is to practice "active listening." In order to do this you must pay attention to the other person very carefully. To enhance your listening skills, you need to let the other person know that you are listening to what he or she is saying. 1. 2. 3.