15 Powerful Things Happy People Do Differently What are the differences between happy people and unhappy people? Of course, it should be very obvious: happy people are happy while unhappy people are unhappy, right? Well, that is correct. But, we want to know what happy people do differently, so I have put together a list of things that happy people do differently than unhappy people. 1. Love vs. Well, I can tell you for sure that those people who are really happy, fear less and love a lot more. 2. Happy people understand that you can’t really change a situation by resisting it, but you can definitely change it by accepting that it is there and by understanding that there might be a reason for its existence. 3. Really happy people know that it’s not healthy to hold on to anger. “Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.” ~ Buddha 4. They trust themselves and the people around them. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. ~love, Luminita Comments
Injecting the Fun Factor into Customer Service Share Good customer service is difficult to come by these days, but even more elusive is fun service. Some companies like Southwest Airlines and Zappos rely on laughter to stand out from the competition. These values have underscored the unconventional company culture at the shoe company that keeps employees engaged, creates memorable customer experiences, and positions Zappos as an innovator in customer service. Zappos' loyal customer base is proof that injecting some of the fun factor into customer service outreach and support can go a long way. Having a strategy for making customers laugh has even found its way into low-carb noodle manufacturer Miracle Noodle . Peppers' point in sharing the letter was to remind companies to have a little fun with their customers once in a while.
The Happiness Project 6 Simple Rituals To Reach Your Potential Every Day It’s Tuesday morning at 8 a.m. Two San Francisco entrepreneurs are pitching their ventures to potential investors today. They’d both agree that this is one of the most important days of their lives. Jane was up until 4 a.m. putting the final touches on her deck. Joe, on the other hand, went to sleep last night at 11 p.m., as he does most nights of the week. Which entrepreneur would you bet on? And, which entrepreneur most closely resembles you? Jane and Joe are fictional characters but having been immersed in the world of startups in both New York and San Francisco, I see a lot of Janes. This past weekend I had the opportunity to speak with my friend Mike Del Ponte, who resembles the character of Joe. "Every day I need physical energy, mental clarity, and emotional balance to tackle everything that comes my way," Mike said. Here are the six simple rituals he uses to perform at his highest, which you too can begin implementing right away: 1. 2. 3. 4. 5. 6.
BILL QUISENG | Deliver the World's Best Customer Experience | Customer Service Blog 50 Happiest Places to Work in America Summary: Some of the highest rated organizations are also some of the most established. - Happy workplaces today might be the ones that are the most stable, due to the challenging economic conditions. - Work/life balance, being connected at work, and flexible work schedules are some of the most important aspects of happiness in the workplace. Career Bliss has come out with their annual happiest places to work list. In the number one position is Pfizer, the pharmaceutical giant. Their third annual ranking that was recently published has been reported to about the happiest companies. The same is true of the Department of Defense, which is ranked number three. Positions four through ten are occupied by companies though: 4. KBR is a construction, engineering and private military contracting firm located in Texas with over 25,000 employees. Companies like Google and Apple, which are known to be very coveted places to work, didn’t fare as well as some of the more conventional large companies.
Six Habits of Highly Empathic People If you think you’re hearing the word “empathy” everywhere, you’re right. It’s now on the lips of scientists and business leaders, education experts and political activists. But there is a vital question that few people ask: How can I expand my own empathic potential? Empathy is not just a way to extend the boundaries of your moral universe. According to new research, it’s a habit we can cultivate to improve the quality of our own lives. But what is empathy? The big buzz about empathy stems from a revolutionary shift in the science of how we understand human nature. Over the last decade, neuroscientists have identified a 10-section “empathy circuit” in our brains which, if damaged, can curtail our ability to understand what other people are feeling. But empathy doesn’t stop developing in childhood. Habit 1: Cultivate curiosity about strangers Highly empathic people (HEPs) have an insatiable curiosity about strangers. Habit 2: Challenge prejudices and discover commonalities
Everyday Customer Service Excellence It's all about Attitude The beginning of the year has been and gone, and we are now in February, the second month of the Happiness Project. January’s – Boosting Energy went very well, and a lot more fresh air and exercise was done than expected for some members of the team, with having to walk home in the snow, and walk further to bus stops than normal. In February we are continuing with the resolutions from January – and have added February’s resolutions to them. February’s topic is Attitude. This month’s resolutions are: Smile on the Phone Give a warm welcome to visitorsDo something new each dayClean desk = clean mindGive a compliment a dayDo a daily act of kindness Ira has launched herself into this month’s, she’s always smiling, visitors (although always greeted warmly) are getting an extra special welcome, her desk is tidy, and today her act of kindness was to feed us all biscuits and offer to come in early tomorrow.
21 Quick Tricks to Feel Better Instantly post written by: Marc Chernoff Email When life gets stressful and you feel like you’re losing your emotional balance, use one or more of these simple tricks to help you relax your mind and re-center yourself in an instant. Wash your hands and face, and brush your teeth. – The simple act of cleaning these parts of your body is both reinvigorating and relaxing, and gives you that ‘fresh start’ feeling.Change your socks for refreshment. – It’s an odd trick, but it works. Finding simple ways to give yourself an emotional boost when you feel like you’re stuck in a rut is a vital skill to master. What do you do to make yourself feel better when life gets you down? Photo by: J.T. If you enjoyed this article, check out our new best-selling book. And get inspiring life tips and quotes in your inbox (it's free)...
Funny & Stupid Customer Stories – Not Always Right Christmas Do 2012 On Friday 1st February, we left the office at mid day and made our way to the train station. Although we were all very much looking forward to the trip to London, it’s safe to say Harriet, Jess and I having never been before exceeded the definition of excited! When we arrived at the hotel we were in awe as it was so stunning… and posh. Next stop was back to the hotel to get ready for the evening meal at The Cinnamon Club. The following day, Jess, Harriet and I left the hotel at 10am, to spend the day being tourists, we visited Covent Garden, Picadilly Circus, Chinatown, Leicester square and not forgetting M & M world. In the evening everybody who had stayed the two nights met up and went for a drink in Chelsea, before our meal at The Big Easy. The whole experience was absolutely amazing and I am very grateful for having had such a wonderful weekend with perfect experiences, food, atmosphere and of course the company.