Top 30 Open-ended Questions Open-ended questions are one of the most important tools for those who sell (as long as you listen). They help you gather information, qualify sales opportunities, and establish rapport, trust and credibility. If you consider yourself a professional, own (absolutely know) a repertoire of powerful open-ended questions … questions that are answered by more than a simple yes or no … questions where the prospect / customer gets directly involved in the sales discussion. The key here… Ask the question and let the prospect/ customer give you their answer. No leading. Just in case you’ve not had the opportunity to put yours down in writing, here are some of our favorites. Write down the ones you find valuable. It’s all about sales®. If you like these questions, you might also like the author’s message on commitment called Cross The Line. Top 30 Open-ended Questions (questions to gather information, qualify sales opportunities, and establish rapport, trust and credibility)
Online Community Forum Software For Customer Feedback System | Customer Forum Software | Get Satisfaction <a href=" title="Contact us" target="_blank">Questions? Feedback?</a> powered by <a href=" title="Olark live chat software">Olark live chat software</a> Get Satisfaction customer community platform Everything you need to create a powerful and engaging community your customers will love. A whole new way to interact with your customers. Deliver an engaging customer experience Comprehensive customer community software. Embed community anywhere Built-in search engine optimization (SEO). Configure and deploy with ease Simple implementation. Take action with powerful management tools Moderation tools. Build on customer knowledge and expertise Champion badge. Make customer insights and feedback actionable Community Health Analytics dashboards. Contact Get Satisfaction Call us at (877) 339-3997 s Ask a Question
Salesframe | sales enablement that engages customers and helps close deals Post-it Table Posted on June 9, 2012 by saya Combining post-it stickers and tables together, Italian team Soup Studio has created this Post-it Table for architects, designers, writers or other people that need to write or draw on paper from time to time. Designer: Soup Studio
Voice of the Customer | NICE Systems Show Lobby links: 1 level lobby with images Today’s customers demand service when and how it’s most convenient for them—by phone or in person, on the web, via self-service or even social media. NICE Voice of the Customer solutions help organizations understand the customer perspective, act upon it, and drive customer-focus throughout the service organization. Voice of the Customer Listen to the real Voice of the Customer to enable a superior customer experience, enterprise-wide Salesforce - Clicktools Since the very beginning, Clicktools has enabled marketing, sales, and support professionals to integrate customer feedback into Salesforce. As theAppExchange™ Customer Choice Award Winner for Best Survey Tool in 2008, 2009, 2010, 2011, and 2012, Clicktools is far and away the leading survey solution for companies that run Salesforce. Clicktools offers powerful functionality, great value, and unmatched support for companies wanting to integrate surveys with Salesforce: COLLECT customer information through Clicktools surveys, scripts, and forms.CENTRALIZE the data you’ve collected in Salesforce.ACT on the insights automatically to deepen customer relationships. With an integrated Clicktools and Salesforce solution, you’ll see improvements across your organization from marketing to sales to support and beyond. Clicktools capabilities with Salesforce:
The Insight Value Chain is Broken It’s 3am on a Sunday morning, and I just wrote a 20 question survey that I want to share with you to better understand the agony and the ecstasy of one piece of the insight value chain – qualitative research. I believe in the value of talking to real people about the products and services I help my clients develop and sell. I believe in being a member of a reality-based community. And I believe that evidence and empiricism often lead not only to incremental improvement, but also to great leaps of imagination and invention. I believe in it so strongly that I’m building a business around it, and working only with clients who are willing to give evidence a shot. Still, I feel saddled with a tradition of “research” for gathering this evidence. But tradition is not the only reason that the standard operating procedure has become standard. How Sample is Collected is Broken. Maybe you’re lucky, maybe there is a customer or prospect database. Screeners and Profiles are Broken. Trust is Broken.
FastCustomer Raises $750K So You Don’t Have To Wait On Hold Call hold deferral app FastCustomer is announcing that it has raised $750K worth of seed funding from 500 Startups, Bullet Time Ventures, Andrew Warner, Maneesh Arora, Fortify.vc, Carnet Williams, Tom Kulzer and Henry Parry-Okeden. Attempting to finally alleviate long hold times for people who have better things to do than wait on hold (um, all of us), FastCustomer lets you register your phone number via an app and then allows you select from one of 2500 companies you’d like to call, offering to call you back when there’s a human available to talk to. The app is in the same space as Lucyphone and Fonolo but differentiates itself by streamlining the process into one click. Fast Customer CEO Aaron Dragushan tells me that since February the service has saved users over 500K minutes on hold and now has 50K users across both its iPhone and Android apps. FastCustomer will be using the new financing to expand its team, increase user acquisition and expand to other platforms.
Workbench Workbench is a powerful, web-based suite of tools designed for administrators and developers to interact with Salesforce.com organizations via the Force.com APIs. Workbench includes robust support for the Force.com Partner, Bulk, Rest, Streaming, Metadata, and Apex APIs that allows users to describe, query, manipulate, and migrate both data and metadata in Salesforce.com organizations directly in their web browser with a simple and intuitive user interface. Workbench also provides many advanced features for testing and troubleshooting the Force.com APIs, such as customizable SOAP headers, debug logs for API traffic, backward compatibility testing with previous API versions, and single sign-on integration within the Salesforce application. Login to Workbench Now on Developerforce Advanced Login Describing an Object Exporting to a File Single Sign-On Integration with Salesforce Inserting Records with Smart Lookup Searching for Records Running a Query in the Browser Metadata Retrieve General Login
Ice Breakers - Communication Skills Training from MindTools Easing group contribution Get meetings going with James Manktelow & Amy Carlson. Ice Breakers can be an effective way of starting a training session or team-building event. If an ice breaker session is well-designed and well-facilitated, it can really help get things off to a great start. But have you ever been to an event when the ice breaker session went badly? As a facilitator, the secret of a successful icebreaking session is to keep it simple: Design the session with specific objectives in mind and make sure the session is appropriate and comfortable for everyone involved. This article helps you think through the objectives of your ice breaker session, and then suggests various types of ice breaker you might use. When to Use Icebreakers As the name suggests, an ice breaker session is designed to "break the ice" at an event or meeting. Consider using an ice breaker when: Participants come from different backgrounds. People need to bond quickly so as to work towards a common goal.
On-Site Customer Engagement Suite - WebEngage Get amazing customer insights with targeted surveys Profile your visitors, measure customer satisfaction and achieve your marketing goals With WebEngage surveys, we do something very simple - help you connect with your visitors by letting you ask short questions. Drive conversions and generate leads from visitors on your website, in real-time Have visitors on your site but no sales or leads? Force.com Excel Connector Data Cleaning via Excel This Excel Add-in provides bi-directional access to the Force.com API via the Toolkit for Office, and is useful for cleaning and mass-updating salesforce.com-based data from within a spreadsheet. Updated features include access to Products2 and custom objects, API names or labels, simple query wizard, readable user names, and more. Quick Start Training Documentation Documentation Discussions New Version Ron Hess has updated the Enterprise and Professional Edition connectors to work with the latest Office Toolkit install, this means that the install instructions now have fewer steps and the new connector works with a recent API version (16.0) . The new version is found here : Cautions While this tool is easy to install and easy to use, you need to be careful anytime you’re manipulating large amounts of live data. Office Errors Subject: Fix for Excel Connector problem Well there is a fix.
Questionnaires - Checklist, Paul Bullen, Management Alternatives Pty Ltd Developing your questionnaire 1. What is the purpose of the questionnaire? 2. Who will use the results? 3. 4. 5. 6. 7. 8. 9. 10, How many competed questionnaires do we need to do the analyses we are interested in? 11. 12. 13 Have we piloted the questions? 14. 15.