Process, Improved » case management The past couple weeks have been all about three P’s; Predictability, Practicality, and Passion. Predictability You might have heard that the new Adaptive Case Management (ACM) book, “Mastering the Unpredictable,” was launched last week. One of the primary tenets of ACM is that knowledge work is unpredictable. This has generated a surprising amount of discussion and, in many cases, disagreement. Here’s what Reference.com defines predict: –verb (used with object) 1. to declare or tell in advance; prophesy; foretell: to predict the weather; to predict the fall of a civilization. And using that, here’s how Reference.com defines unpredictable. -adjective 1. not predictable; not to be foreseen or foretold: an unpredictable occurrence. Doesn’t that second one violate the whole rule about not using a word to define itself? Passion What’s been fascinating about watching discussions around the nature of knowledge work is the degree of passion and conviction people display. Practicality
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