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Active Listening - Communication Skills Training from MindTools.com

Active Listening - Communication Skills Training from MindTools.com
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. For instance: We listen to obtain information. We listen to understand. We listen for enjoyment. Given all the listening that we do, you would think we'd be good at it! Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. Clearly, listening is a skill that we can all benefit from improving. Click here to view a transcript of this video. Tip: Good communication skills require a high level of self-awareness. About Active Listening The way to improve your listening skills is to practice "active listening." In order to do this you must pay attention to the other person very carefully. If you're finding it particularly difficult to concentrate on what someone is saying, try repeating their words mentally as they say them.

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This article explains that once you have self-awareness, it is better to achieve an active listening attitude. With having active listening as a skill set, it prepares for success within the business with employees. by alexaheff Sep 20

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