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BBC NEWS UK New look for sound and vision There's a bright new look to BBC News Online's audio video console. We've changed the way we present the best of audio and video coverage from BBC News - and we've added Sport and Weather news. So not only can you keep up with breaking news, both live and on demand, but you can also follow your favourite team or find out what the weather's like around the world. Paul Clabburn, BBC News Online's multimedia editor, said: "The original desktop console was a first for us - this improves on that service and should be easier to use.

Customer Loyalty: Is It an Attitude Or a Behavior? The people who've tried to define customer loyalty have usually approached it from one of two different directions - attitudinal and behavioral. Although each of these directions is valid, they have different implications and lead to very different prescriptions for businesses. (This is analogous, but I don't think it is precisely aligned, with Estaban Kolsky's distinction between "emotional" and "intellectual" loyalty.) The attitudinal definition of loyalty implies that loyalty is a state of mind. By this definition, a customer is "loyal" to a brand or a company if they have a positive, preferential attitude toward it. They like the company, its products or its brands, and they therefore prefer to buy from it, rather than from the company's competitors.

First look at future of work: Yammer and Salesforce Chatter have new competition: Convofy At Rackspace we’ve been trying to decide between Yammer and Salesforce Chatter. These systems are like Facebook or Twitter for working with your coworkers. Just when we thought we figured out the new “social enterprise” market along comes Convofy. I tried to be skeptical, but the collaborative features of it are impressive. You’ve gotta watch the video to see what’s different about it. british-bbq So why write about British-bbq in the USA. Because our cousins in England are just as crazy about grilling as we are. I know this is a fact from having traveled in Great Britain where every house seems to have a grill Also from the fact that despite the weather British Bbqers will try to grill in the rain with their "barbi."

100 Websites You Should Know and Use In the spring of 2007, Julius Wiedemann, editor in charge at Taschen GmbH, gave a legendary TED University talk: an ultra-fast-moving ride through the “100 websites you should know and use.” Six years later, it remains one of the most viewed TED blog posts ever. Time for an update? We think so. Below, the 2013 edition of the 100 websites to put on your radar and in your browser.

Courses face axe under university cost-cutting - Herald Scotland The controversial proposals from Glasgow University include the merging of history, archaeology and classics and the scrapping of several modern languages. Other courses to face the axe include nursing, anthropology and social work, and the university is also seeking a review of its high-profile Centre for Drugs Misuse Research. The university is also considering cutting back its provision of evening and weekend classes, which cater for up to 5000 adult learners a year. The university’s Dumfries campus would also be hit, with courses in the liberal arts cut in favour of an expansion in environmental management. The proposals from the university’s senior management group, which will make combined savings of some £3m, are part of a wider strategy to find £20m in savings by 2012-13. Last year Anton Muscatelli, the university principal, warned that the institution could run out of money by 2013 if they took no action to address cuts in public funding.

The customer rarely buys what the company thinks it's selling him Clayton Christensen classifies sustaining innovations as those that continue to improve a product or service, and move it up and up and up along the customer's need. Often, sustaining innovations achieve a quality far in excess of what most customers actually need, and as quality improves, price and margin improve as well. In fact, Christensen says, competition in sustaining innovations has a tendency to increase the price of the product (in contrast to the common economic wisdom that competition reduces prices). However, at some point below this level of high product quality and innovation, there are disruptive technologies that will always chip away at the higher end products. He had a table showing different companies that had created innovative products at one time, then been successively replaced by cheaper products always moving up up up in this sustaining innovation trend. He told a story about Flextronics, a company that supplied small circuit boards to Compaq.

Rapportive Connects Gmail Inbox & Address Book Gmail and Google Contacts users no longer need to exit an email message to look up the sender's contact information. Gmail add-on and social intelligence startup Rapportive has an update that connects a user's Gmail inbox to his or her Google address book. Rapportive, the Y Combinator startup that uses the right-hand side of email messages to display the sender's social profiles, Facebook updates, LinkedIn info and the like, can now grab relevant contact details from Google Contacts and display them alongside each email message.

A Geek’s Guide to China’s Silicon Valley Editor’s note: Contributor Kai Lukoff is based in Beijing and is co-founder of the startup blog TechRice. Twenty years ago, Zhongguancun was but farming fields and small houses, far from the city center of Beijing. The ‘cun’ at the end of Zhongguancun literally means “village.” As with much else in China, the change has come lightening fast. Today, Zhongguancun is China’s closest equivalent to Silicon Valley.

Dear Young Me, Dear Young Me, I still don't know what the hell to tell you. -Older Me. BBC: Glasgow University eviction of students 'heavy handed' 22 March 2011Last updated at 19:10 Dozens of police and hundreds of protesters were involved in a stand-off An operation to evict student protesters from Glasgow University has been condemned as "heavy handed". Glasgow Student Representative Council said more than 80 officers, 18 police vehicles and a helicopter had been used during the removal of 15 students.

Change Comes in Waves One of Saffo's most interesting perspectives is that innovation moves in phases. New scientific discoveries come in waves, and following these discoveries you have new technological applications that change everything. Chemistry innovations in the very early part of the 20th Century led to new giant companies like IG Farben and others. Then physics, in the second or third decade, and then electronics (or IT), in the 1950s. Rapportive Leverage Sales Navigator insights anytime you send an email. View rich LinkedIn profile data for your contacts directly in Gmail, and use that knowledge when you reach out next. This Chrome extension is available in two flavors, “Lite” for free LinkedIn members and “Premium” for LinkedIn Sales Navigator subscribers. Sales Navigator Lite for Gmail will let you

southwest onion-rings just what the doctor ordered How to make spicy Southwestern buttermilk onion-rings . I love onion-rings. I have always loved onion rings more than french fries in fact I can't stand french fries but I do like a baked potato with sour cream. Down in Tempe Arizona there used to be this great college restaurant that closed down that had the best thickest onion rings within Arizona if i remember correctly it was long wongs wings I used to go there with my girlfriend and if it was crowded and get the onion rings to go. Anyway their onion rings were great and I used to stop in the car and just to eat them with her out of the bag.

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