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Cooperative Learning: 7 Free PDF Assessment Instruments

Cooperative Learning: 7 Free PDF Assessment Instruments
Introduction Evaluating cooperative learning activities may seem like a Herculean task. But, actually it's not. Like any other assessment, you must determine in advance what you would like to assess and to what degree. Do you want to evaluate individual success, group success or perhaps, cooperative skills? Actually, I think you may find that it's useful to evaluate all three. I'm relatively sure what you may be thinking here. We teachers already have full plates--with all of the paperwork, lesson planning, endless paper grading, and the myriad of other things that are demanded of us, we just don't need something else to do. However, as you know from your own experiences, kids EXPECT to be evaluated. Pity the poor teacher who would respond to that question with, "No, but this will make great practice." The kids, of course, would immediately shut down. What follows on this page is a small collection of assessment tools that can be used for cooperative learning. Quick Links for THIS Page

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Customer Care Executive Call Centre Courses | Migsun Kaushalam Job Description Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner. Attend/make customer calls Understand Call centre specific concepts Resolving customer query, request, and complaint Provide information regarding products and services to the customer Handle and resolve customer’s complaints/requests Capture/take notes of customer interaction in the Customer Relationship Management (CRM) tool/software Monitor and manage key performance through reports and review Develop customer relationship Develop soft skills and professional skills Understand technical skills (CRM software) Learn the concept of proactive selling Understand Interview and its related FAQ’s Customer Service Representative/ Customer Service Associate / Customer Service Advisor / Customer Relationship Officers / Call Centre Executive

lineman construction distribution course | Migsun Kaushalam Job Description The incumbent in the job will construct and erect steel, wood, laminate and concrete poles, structures and other related hardware. They install, overhead and underground powerlines and cables, and other associated equipment such as insulators, conductors, lightning arrestors, switches, transformers and lighting systems. Gain familiarity with the construction Practices of Power Distribution Lines, Underground and AB Cables, Pole mounting Distribution substation etc.: General introduction to Power Distribution System, basics of Electricity and unit of measurement of current, voltage, resistance, various elements of power system (Generation, Transmission, Distribution), role of a lineman during construction activities. Become well versed with Environment Health & Safety: Well versed with health and safety measures in terms of personal safety and equipment safety relevant to lineman construction occupation.

Customer Care Executive Call Centre Courses | Migsun Kaushalam Job Description Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner. Attend/make customer calls Understand Call centre specific concepts Resolving customer query, request, and complaint Provide information regarding products and services to the customer Handle and resolve customer’s complaints/requests Capture/take notes of customer interaction in the Customer Relationship Management (CRM) tool/software Monitor and manage key performance through reports and review Develop customer relationship Develop soft skills and professional skills Understand technical skills (CRM software) Learn the concept of proactive selling Understand Interview and its related FAQ’s Customer Service Representative/ Customer Service Associate / Customer Service Advisor / Customer Relationship Officers / Call Centre Executive

Distribution Salesman Courses | Migsun Kaushalam Job Description Individuals in this position visits retail/wholesale outlets as per daily route plan & makes sales call using relevant selling aids like handhelds to increase productivity and achieve sales targets, demonstrate commanding knowledge of the trade being serviced by him/her and the existing competitors. He/she identifies new outlets to increase sales of the products and provide service facilitating resolution of trade problems related to products and company being represented by the salesman. He/she creates demand at point of sale by creating visibility for products putting POSM (Point of sales material) and merchandising elements like counter top/shelves or racks depending on the category of product he/she sells. Hence, he/she needs to influence & own the execution standards of availability and in store visibility

Departmental Manager Courses | Department Of Management Studies | Migsun Kaushalam Job Description Individuals in this position should be able to build / manage a store operations team and also possess a good understanding of customer segments and their product and brand preferences, competition and sales techniques and incentives that effect incremental customer purchases Individuals in this position are responsible for achieving business goals for the business unit through planning, organizing, controlling and reporting store performance. Plan visual merchandising Establish and satisfy customer needs Monitor and manage store performance Provide leadership for your team Build and manage store team Allocate and check work in your team Develop individual retail service opportunities Communicate effectively with stakeholders Help maintain health and safety Work effectively in a retail team Work effectively in an organization Manage a budget

General Duty Assistant Course | Migsun Kaushalam Individual on the job provides patient care and help maintain a suitable environment. Some of the key responsibilities of the General Duty Assistant are to provide patient’s daily care, patient’s comfort, patient’s safety and patient’s health needs. Nursing Care Assistant, Nursing Assistant , Nursing Aide, Bedside Assistant or Orderlies Customer Care Executive Relationship Centre Course | Migsun Kaushalam Job Description Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner. Understand customer service by handling, following and resolving walkin-customer’s queries, requests and complaints and proactively recommend/sell organisation’s products and services Understand the telecom Industry Understand the roles and responsibilities of a Customer Care Executive (Relationship Centre) Telecom Relationship Centre specific key concepts Acquire behavioural, professional, technical, and language skills required for performing the job effectively Techniques of Shop/Showroom/Outlet and Self- Management Gain Knowledge of methods for selling, up-selling and cross-selling Managing Service Desk and Customer Management Ways to monitor and evaluate self – performance Techniques of Data Expertise Interview Skills

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