Presentation Zen Incentive schemes that work Is it all about the money? – Paul Weald talks us through what he thinks works. Many years ago a former boss of mine, who was a commercial manager, told me that you condition people by how you pay them. He had a simple philosophy regarding incentives schemes – for him it was “all about the money”. Some 10 years later, and with many call centre projects now under my belt, I would beg to differ. Yes, reward is about the financial element – but encompasses more than just cash;Then recognition is about staff knowing that they are doing a good job and feeling valued as a result;And finally, real-time feedback provides information to agents and teams so that they know how they are performing and what good things will happen to them if they raise their game – right here, right now! So for an incentive scheme to be successful it needs to address all three factors. Balancing effectiveness and efficiency In a sales environment, how do you ensure that the right behaviours are reinforced?
Online Learning Update BYU’s Social Media Agency Puts Student Learning to Work By Joshua Bolkan, Campus Technology Students at Brigham Young University have been getting the opportunity to work with real-world clients such as Pepsi, Subaru, the NBA and Marriott thanks to the school’s student-run digital and social media agency, Y Digital. Described on its site as “a full-service, digital communications agency sponsored and housed by Brigham Young University,” the organization’s student-employees work with faculty members and industry professionals for each project. Services offered by Y Digital include social media analytics work, social media listening, content creation, search engine marketing and digital media production. Share on Facebook Comments Off on BYU’s Social Media Agency Puts Student Learning to Work Making Progress on Course Content Accessibility Share on Facebook Share on Facebook
All About Team Building The reader might best be served to first read the topic the Group Dynamics to understand the basic nature of most groups, their typical stages of development and how to support groups to evolve through the early stages. That understanding, along with the guidelines in the following resources, helps the chair or facilitator of the team to support the team to fully develop. Sections of This Topic Include How to Build Highly Effective Teams Building -- Does Team Building Actually Work? Also seeFacilitationGroup Performance Management Group Skills Related Library Topics Also See the Library's Blogs Related to Team Building In addition to the articles on this current page, also see the following blogs that have posts related to Team Building. Library's Leadership BlogLibrary's Supervision BlogLibrary's Team Performance Blog How to Build Highly Effective Teams © Copyright Carter McNamara, MBA, PhD 1. The goals should be designed to be “SMART.” Specific Measurable Achievable Relevant and Time-bound.
Adventures in Corporate Education Ok, in full disclosure, the title of this blog post is misleading. If you know me, you know I protest vigorously any time someone calls me a marketer. Hell, I did it during my yearly review. If you really know me you know that the reason I protest goes much, much deeper than the age-old techies vs. marketers holy war. What I do for a living is not marketing. Marketing by definition Here is the definition for marketing by the American Marketing Association (via wikipedia): ‘Marketing is the process which creates, communicates, delivers the value to the customer, and maintains the relationship with customers. Marketing in practice In practice, I’ve mostly seen marketing process that create, communicate (message), and deliver content to customers. Customers really want to be involved with the brands they buy from. Followers want to interact with you. The costs of real engagement Providing this personal engagement isn’t fast, and it involves lots of planning. Back to my identity crisis
The Top 10 Ways to Create a Better Workplace ‘The forest shapes the tree..’ - Old French Proverb Introduction Having spent the past 20 years consulting with over 300 organisations ranging from Telstra to ANZ to TAFE to Mobitel Sri Lanka to Cash Converters to BankWest, Customs Department, Australian Defense Industries, several Local Governments and even a couple of wineries and Law Firms; I have come to the conclusion that if they all had implemented these 10 Ideas, we would have saved ourselves thousands of person hours and a lot of stress. This e-book captures the essence of those 20 years of consulting, and it’s yours for FREE. Spread the word. Let’s make work better for as many people as possible! The Top 10 Ways to Create a Better Workplace There is an old French proverb that says ‘the forest shapes the tree..’ The forest shapes the tree. The founder of the Total Quality Management movement, Edwards Deming tried to get this message through his whole life. Will a 100% return interest you?? “Edward Jones of St. 1. 1. 2. 3. 1. 4. 1.
Opinion / Open Page : A mess called teacher education Teachers' Day, 2011, shall, in certain ways, be celebrated on routine lines — high praise for the profession, repetition of the great expectations from teachers in the light of the commendable traditions, awards at the national and State levels and the like. In addition, one of the recent events shall certainly cast a special impact on all those who gather to celebrate official functions: the anti-corruption uprising in the country. Many would probably not know that one more significant event, sadly enough, took place this year and that pertains to the quality of teacher education and, hence of education in a big way. The National Council for Teacher Education Act passed in Parliament in 1993 has been superseded by the Central government. It must be recalled that a non-statutory NCTE was created in 1973 located in the NCERT. But the reputation the NCTE earned is just the opposite of what was expected of it. (The writer is former Chairman, NCTE, and former Director, NCERT.
team building games, business games and activities for team building, training, management, motivation, kids activities and childrens party games. team building games - are games appropriate? Before you decide to use any team building games with a group of people, think about whether the activities are appropriate for the team members and the situation. Kirkpatrick's learning model is a good reference point for this assessment: team members should ideally enjoy the activity, learn something from it, which they can apply, and which will improve results. See the Team-Building Activities Evaluation Form and Outcomes Notes (xls file). It's useful also when assessing any team development needs to refer to Bloom's Taxonomy of learning domains, which provides a useful template or checklist for designing and evaluating training and learning activities of all sorts. Ensure that team-building activities comply with equality and discrimination policy and law in respect of gender, race, disability, age, etc. Age discrimination is a potential risk given certain groups and activities. On which point, see: free puzzles (and free answers) for quizzes
The Mess of No Child Left Behind - Brian Resnick - National Ten years after its inception, it appears increasingly clear that NCLB will not meet its ambitious 2014 goals Matthew Benoit/Shutterstock No Child Left Behind is in shambles. In a report released Thursday, the Center on Education Policy found that 48 percent of the nation's public schools failed to meet NCLB goals in 2011. In addition to a divergent, confusing map of educational progress across the country, the report makes it clear that NCLB will not make succeed in reaching its main goal of all states being proficient by 2014 -- especially with statistics showing that the number of schools missing the mark is increasing each year. The Center's report also points out a glaring flaw in way states measure Adequate Yearly Progress, NCLB's means of judging schools' performance. This would seem a crude, unscientific way to judge progress and punish failure on a nationwide scale. Whatever an individual school may be reporting, the picture looks bleak across the country.
bloom's taxonomy of learning domains - bloom's learning model, for teaching, lesson plans, training cousres design planning and evaluation development of bloom's taxonomy Benjamin S Bloom (1913-99) attained degrees at Pennsylvania State University in 1935. He joined the Department of Education at the University of Chicago in 1940 and attained a PhD in Education in 1942, during which time he specialised in examining. Here he met his mentor Ralph Tyler with whom he first began to develop his ideas for developing a system (or 'taxonomy') of specifications to enable educational training and learning objectives to be planned and measured properly - improving the effectiveness of developing 'mastery' instead of simply transferring facts for mindless recall. Bloom's (and his colleagues') initial attention was focused on the 'Cognitive Domain', which was the first published part of Bloom's Taxonomy, featured in the publication: 'Taxonomy Of Educational Objectives: Handbook 1, The Cognitive Domain' (Bloom, Engelhart, Furst, Hill, Krathwohl, 1956). explanation of bloom's taxonomy bloom's taxonomy definitions bloom's taxonomy overview