PWCT

Programming Without Coding Technology About | Visual Project We live in a digital world where the spectrum of services is delivered across various marketing channels and technical platforms. This is challenging not only for the customer, because of the many channels and contact points services are delivered through, but also for the service provider who is responsible to develop and maintain the services. Service Design is an emerging field that seeks to innovate or improve services to make them more useful and desirable for consumers and efficient and effective for organisations. Service Design provides excellent methods for developing ideas and service concepts, but lacks efficient support for specification and realization of these concepts within the framework of existing infrastructure services portfolio and organization. Project main idea The main idea of the VISUAL project is to develop a visual language supported by methods and tools for service design. Project facts

Siena Concepts | Extending Project Siena to Infinity and Beyond