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The Shingo Model - Shingo Institute - Leading a New Era of Enterprise Excellence Respect must become something that is deeply felt for and by every person in an organization. Respect for every individual naturally includes respect for customers, suppliers, the community and society in general. Individuals are energized when this type of respect is demonstrated. Everything You Wanted to Know About the DoJ/AP Controversy Since news that the Justice Department had secretly obtained journalists’ phone records broke, the story has been developing quickly. Here is a quick overview of the issues. Check back for updates. What Happened?

92 Ways to Get (and Maximize) Press Coverage I love Ben Affleck's first scene in the movie "Boiler Room." I always felt that the quote above perfectly relates to companies and press coverage. The ones who don’t get coverage will quickly dismiss it as useless and a waste of time and money to pursue, while the ones who regularly get coverage just smile and hope that you keep thinking that way... Over the last 12 years, I have been featured in hundreds of major newspapers, magazines, websites and blogs (everything ranging from the NY Times, USA Today and CNN to TechCrunch, Entrepreneur and so on), and I can tell you first-hand that it has helped me and my companies in an enormous way. It's brought me:

Market Research Guide Research Primer What's market research? And why must you do it? Here are two articles that offer a general overview on the topic. Sources and Techniques for Your Strategic Planning Efforts Maintaining Strong Facebook Communities: 3 Essential Steps Most brands have a Facebook presence, and most of those Facebook pages are managed by a dedicated community manager, or for smaller brands, someone who has community management duties added to their job role. Depending on how important social media is to your organization, you may have a lot of time to dedicate, or it may be a very small component of your overall responsibilities. In any case, we all want to make sure we're getting the most out of our time spent, so in this blog post I have shared what I feel are the three most essential tenets of maintaining strong and active communities. These steps outline the most important areas of focus that a community manager should work on in order to ensure that the community is engaged and begging for more!

Leadership Develops When You Escape Your Comfort Zone Successful leaders know that they must get out of their comfort zone to succeed. Great leaders from history are those who have spent a large amount of their time outside their comfort zone. Leaders who take risks and step into their learning zone are those that succeed. It’s only when you can give up what’s safe and familiar that you create opportunities and develop new capabilities. As you do, you expand your influence and gain the skills required to take on bigger and bigger challenges. HSBC escaped US money-laundering charges after UK intervention The US government decided not to pursue criminal charges against HSBC for allowing terrorists and drug dealers to launder millions of dollars after George Osborne and the UK banking regulator intervened to warn that prosecuting Britain’s biggest bank could lead to a “global financial disaster”. On Monday, a congressional report published letters and emails from Osborne and Financial Services Authority (FSA) officials to their US counterparts warning that launching criminal action against HSBC in 2012 could have sparked a “financial calamity”. The House financial services committee report said the UK interventions “played a significant role in ultimately persuading the DoJ [Department of Justice] not to prosecute HSBC”. Instead of pursuing a prosecution, the bank agreed to pay a record $1.92bn (£1.4bn) fine. “FSA has been on the phone for the criminal discussions,” officials wrote in emails released in the House report. “That’s what has caused the latest firestorm.

Startups: What’s in a name? Having a catchy name for your business or product is more important than ever. A memorable name will help people find your company’s website, Twitter feed or Facebook page or find related reviews or apps. Even a great product or company will lose some of its shine if customers and potential customers can’t locate it on the Internet. In the era of social media a name or logo can be the primary way a company is identified in every nook and cranny of the Internet. Businessweek - Business News, Stock Market & Financial Advice Productivity Fight Fatigue by Harnessing the Power of Your Internal Clock Sluggish? Tired? Seven tips for getting your body into better alignment. by Arianne Cohen What Is Business Traction? Many new businesses and start-up companies often find it difficult to get off the ground. Finding enough capital to fund a developing business and keep it running can be difficult for a company that has not had sufficient time to prove itself in the marketplace. By creating business traction, new companies can attract potential investors and gain a competitive edge in their industry. What is Business Traction? Business traction refers to the progress of a start-up company and the momentum it gains as the business grows.

ARMS Reliability Apollo RCA Practical Tips: Preparing to Lead an RCA Investigation A facilitator plays a crucial role in conducting an investigation. Use these practical tips to make sure that you are set up for success when following the Apollo Root Cause Analysis methodology. Read Blog Post 50 Best Board Games of 2017 - Best New Adult Board Games Sagrada In Sagrada, you and up to three friends compete to design and craft historically marvelous stained glass windows. The basic mechanics underlying Sagrada are elegant in their simplicity. Each round, someone grabs a handful of multicolored 6-sided die from a bag and rolls them.

How To Pick A Company Name: Tips From The Trenches The following is a guest post by Healy Jones. Healy is head of marketing at OfficeDrop, a digital filing system and document scanning service and a former venture capitalist. Pixily just changed its name to OfficeDrop – this is the story of how we went about making the change. IPhones, iPads to Gain NFC Payment Features (Bloomberg) — Apple Inc. plans to introduce services that would let customers use its iPhone and iPad computer to make purchases, said Richard Doherty, director of consulting firm Envisioneering Group. The services are based on "Near-Field Communication," a technology that can beam and receive information at a distance of up to 4 inches, due to be embedded in the next iteration of the iPhone for AT&T Inc. and the iPad 2, Doherty said. Both products are likely to be introduced this year, he said, citing engineers who are working on hardware for the Apple project. Apple's service may be able to tap into user information already on file, including credit-card numbers, iTunes gift-card balance and bank data, said Richard Crone, who leads financial industry adviser Crone Consulting LLC in San Carlos, California. That could make it an alternative to programs offered by such companies as Visa Inc., MasterCard Inc. and EBay Inc.'

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