Open Assessments | Scrum.org - The home of Scrum. Coaching Scrum Teams Through Conflict Navigation and Effective Communication Strategies. Internal conflict can have a major impact on Scrum team dynamics and cohesion. As a ScrumMaster, learning how to deal with these conflicts can become a major part of your everyday job. On the other hand, conflict is natural in any vibrant Scrum team. A fear of conflict in a Scrum team is not a good sign and can signify team apathy. Patrick Lencioni, author of The Five Dysfunctions of a Team: A Leadership Fable, names "fear of conflict" as one of the five dysfunctions. A ScrumMaster needs to learn how to coach the team to navigate conflict rather than avoid it. In my previous experience as a technical coordinator, before embracing Scrum, I didn't have to go into the face of conflict very often, because team members in conflict had to deal with their issues by escalating them to their managers.
I've realized that what ScrumMasters need is a "conflict management workout": a number of simple practices to keep in mind when trying to navigate conflict effectively. 1. 2. 3. 4. 5. 6. 7. 8. 1. Avoid the Pandemic: Save the World with Scrum. Can your Scrum team save the world? Try this team-building exercise with the cooperative board game Pandemic. Diagnosis: A high-performing team One of the key responsibilities of the ScrumMaster is providing the necessary leadership to form a group of individuals into a high-performing team.
Such a team consists of people who work together to attain a common goal and are able to achieve extraordinary results. Productive communication Innovative solutions Great performance In The Wisdom of Teams, Jon Katzenbach and Douglas Smith identified qualities of a high-performance team that include: A complementary mix of skills, experience, and expertise Acknowledgment of joint accountability toward a common purpose in addition to individual obligations to specific roles and tasks Work approaches, procedures, and processes that ensure tasks are accomplished efficiently and effectively Shared leadership The concept of shared or personal leadership is of particular interest within Scrum teams. The ScrumMaster Role. Agile/Scrum blog. Agile/Scrum blog. Certified Scrum Product Owner. Certified Scrum Product Owners® have been taught the Scrum terminology, practices, and principles that enable them to fulfill the role of Product Owner on a Scrum team.
CSPOs are typically the individuals who are closest to the "business side" of the project. They are charged by the organization to "get the product out" and are expected to do the best possible job of satisfying all the stakeholders. CSPOs maintain the product backlog and ensure that everyone knows the priorities. Taking the CSPO course is the first step on your path of becoming more Agile. To truly master Scrum, experience and continuing education are necessary. What are the benefits of a Scrum Product Owner certification? As a CSPO, you will be able to fulfill the role of Product Owner on a Scrum team. In addition, CSPOs receive a profile page on the Scrum Alliance website and will have access to a specially designed logo to highlight their credentials. Requirements for Scrum Product Owner certification Become a CSPO today.