Contact Centers - Avaya. Accelerate business performance with strategic and technical consulting, deployment, and customization services. Siemens Enterprise Communications propose des solutions Cloud pour centres de contact grâce à un contrat de distribution mondial avec inContact. Call Centers Becoming Profit Centers, According to Portrait Software Research - destinationCRM.com. Large business-to-consumer (B2C) companies are realizing their contact centers are critical to increasing revenue, according to new research from Portrait Software, a provider of customer interaction optimization software (now a part of Pitney Bowes Business Insight).
The Portrait Software Customer Insight Research report was conducted in August and September. CATI (computer-assisted telephone interviewing) was used to speak with a variety of professionals in strategic decision-making roles in in-house contact centers of 50 seats or more. The report was comprised after 65 interviews were conducted with managers in the United Kingdom and 70 were conducted in the United States.
The study, conducted by Loudhouse Research, an independent research consultancy based in the U.K., concluded that: Sixty-nine percent of large B2C organizations view their call centers as business-critical revenue generators. SilverVideoPlayer. Magic Quadrant for Contact Center Infrastructure, Worldwide.