Social media / communication 2.0

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Quelques meilleures pratiques de marketing sur les réseaux sociaux : Entreprise Globale

http://www.entrepriseglobale.biz/2010/07/22/quelques-meilleures-pratiques-de-marketing-sur-les-reseaux-sociaux

Découverte majeure à propos de l’influence sur Twitter | ReadWri

http://fr.readwriteweb.com/2010/03/22/a-la-une/dcouverte-majeure-propos-de-li& Meeyoung Cha, Hamed Haddadi, Fabricio Benevenuto et Krishna Gummadi, un groupe de chercheurs issus d’Allemagne, d’Angleterre et du Brésil, viennent de démontrer ce dont nous nous doutions tous instinctivement : le nombre de followers sur Twitter ne signifie pas grand chose et n’a que peu de rapport avec l’influence. Pour arriver à cette conclusion, les chercheurs ont examiné les comptes Twitter de 54 millions d’utilisateurs, issus des 80 millions surveillés par leurs serveurs. Ils ont calculé différentes statistiques issues de l’analyse de ces comptes, dont la taille de l’audience, la capacité à être retweeté et à être mentionné dans des Tweets. Conclusion : ceux qui ont un grand nombre de followers sont peut être populaires, mais cela n’a pas de corrélation avec une quelconque influence. Un grand nombre de followers n’implique pas d’être retweeté ou mentionné de façon significative.
NDLR: L’application prend parfois quelques secondes pour charger… soyez indulgents

Pepsi renonce au Super Bowl … et investit 20 millions dans les r

http://www.davanac.me/blogging_the_news/2009/12/pepsi-renonce-au-super-bowl-et-investit-20-millions-dans-les-reseaux-sociaux.html
http://techcrunch.com/2010/07/13/old-spice-tweets-youtube/ Erick Schonfeld is a technology journalist and the former Editor in Chief of TechCrunch. At TechCrunch, he oversaw the editorial content of the site, helped to program the Disrupt conferences and CrunchUps, produced TCTV shows, and wrote daily for the blog. He joined TechCrunch as Co-Editor in 2007, and helped take it from a popular blog to a thriving... → Learn More What if commercials really did talk to you? What if a familiar spokesperson addressed you by name and responded to your thoughts and feelings. In what is definitely one of the more creative social media ad campaigns in a while, Old Spice is doing just that.

Old Spice Man Answers Tweets On YouTube—Ropes In Kevin Rose, Alyssa Milano, And Justine Bateman

How to: Build a Social Media Cheat Sheet for Any Topic

http://www.readwriteweb.com/archives/redux_how_to_build_a_social_media_cheat_sheet_for.php Let's say you're a butcher, a baker or a candlestick maker. You want to get up to speed on the social media activity in your market, as fast as you can. Or perhaps you want to sell things to candlestick makers online, or you're a journalist writing a story about blogging butchers, or maybe you've got some kind of weird baking fetish or academic interest. Is there any way to ramp up your knowledge of these fields, fast, other than the "Google and wander" method? We think there is. Below you'll find step-by-step instructions, with screen shots, for the process we use when we want to get smart about a new field in a hurry.
In one of my earlier posts , I defined Social CRM as follows: Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty . Loyalty is defined as attitude towards a brand that inclines a customer to repurchase it and/or recommend it to others. Social CRM and Social Media are more about building trust and managing loyalty with customers than about managing relationships or transactions, which are focus areas of “traditional” CRM.

Definition of Social CRM – Explained!

http://www.thesocialcmo.com/blog/2010/04/definition-of-social-crm-%e2%80%93-explained/

How the Old Spice Videos Are Being Made

How do you take the social web by storm in a day, winning over even the coldest of hearts and gaining international acclaim - with commercials? A team of creatives, tech geeks, marketers and writers gathered in an undisclosed location in Portland, Oregon yesterday and produced 87 short comedic YouTube videos about Old Spice. In real time. They leveraged Twitter, Facebook, Reddit and blogs. http://www.readwriteweb.com/archives/how_old_spice_won_the_internet.php