Tello Presentation. Tello Gives Businesses Consumer Feedback On The Fly. We all have experienced customer service nightmares.
Often, one of the must frustrating parts of a poor customer service experience is feeling that your feedback is falling on deaf ears. Tello, which is launching at TechCrunch Disrupt today, is hoping to fill this gap by offering companies a realtime feedback app that consumers can use on their mobile phones to rate customer service on the fly. Tello. Tello is committed to helping companies improve customer service by providing real-time insight into the customer experience.
With Tello™ mobile and social applications in hand, people everywhere can express their satisfaction with recent experiences and purchases. Tello then aggregates these sentiments and provides additional analysis. Using Tello, businesses of all sizes can continuously improve service by engaging customers in conversation, resolving issues, and monitoring employee ratings, comments, and analytics. Tello was founded in 2010 in Palo Alto, California by experienced entrepreneur Joe Beninato. Tello is backed by a world-class group of early-stage investors, including Jon Callaghan of True Ventures, Ron Conway of SV Angel, Mark Goines, Dave McClure of 500 Startups, Eric Paley of Founder Collective, Shervin Pishevar of SGN, Naval Ravikant of Venture Hacks, Chris Sacca of Lowercase Capital, Aydin Senkut of Felicis Ventures, and Russ Siegelman. Tello lets you vote down employees for poor customer service. Tello, an online service that lets users rate specific employees and businesses based on customer service, announced it is launching its website, mobile Web app, and iPhone app today at TechCrunch Disrupt in San Francisco.
Users on Tello, Instead of writing a detailed review through a site like Yelp, simply give a thumbs up or a thumbs down based on the service delivered by a business or a specific employee. Users can also provide a brief description to explain their vote. “Tello is more like [posting on Twitter], it takes thirty seconds or less,” said Joe Beninato, CEO and cofounder of Tello.