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John Hagel: Trust Paradox

http://edgeperspectives.typepad.com/edge_perspectives/2011/06/resolving-the-trust-paradox.html I love paradox , as anyone can tell from the name of the research center that I run with John Seely Brown in Silicon Valley – the Center for the Edge. Paradox is basically a puzzle, often juxtaposing two elements that at first seem like contradictions or at least defy explanation.
I had the chance to sit down with Craigslist Founder Craig Newmark recently at his favorite breakfast spot in San Francisco, just a block or two from the house where Craigslist was launched 15 years ago this month .

Craig Newmark on the Web's Next Big Problem — Tech News and Analysis

http://gigaom.com/2010/03/18/craig-newmark-on-the-webs-next-big-problem/
http://www.diigo.com/bookmark/http%3A%2F%2Fen.wikipedia.org%2Fwiki%2FTrust_%28social_sciences%29?tab=comment In sociology and psychology the degree to which one party trusts another is a measure of belief in the honesty , fairness, or benevolence of another party. The term "confidence" is more appropriate for a belief in the competence of the other party. Based on the most recent research, a failure in trust may be forgiven more easily if it is interpreted as a failure of competence rather than a lack of benevolence or honesty.

Trust (social sciences) - Wikipedia, the free encyclopedia | Diigo

Olson’s findings are based on a pillar of psychological research: People are willing to pass judgment, with or without good information. Where examples of one’s competence or reputation are lacking, people will construct whole profiles of another’s personality from what little information is available. http://www.diigo.com/bookmark/http%3A%2F%2Fmashable.com%2F2010%2F02%2F24%2Fsocial-media-trust?tab=comment

The Science of Building Trust With Social Media | Diigo

During a recent design thinking workshop in which the participants addressed the issue of creating social capital through new media, I observed a great deal of discussion focused on trust—building it, keeping it, deepening it, avoiding the loss of it—with respect to users of the company's online services. There’s no question that in the new world of wireless connections, trust is an important issue, no matter what line of business you might be in.

The 3 C's of Trust : The World :: American Express OPEN Forum

http://www.openforum.com/articles/the-3-cs-of-trust-matthew-e-may
http://adage.com/article/digitalnext/digital-disruptive-tech-web-trust/142123/ After reading that headline, I can see some (maybe lots) of you scratching your heads saying: "Wait a minute -- trust is a not a technology!" A decade ago that would have been true -- it is not now. Our digital lives were once confined to e-mail, some web surfing and an occasional online purchase (for the braver among us).

DIGITAL: The Next Disruptive Tech on the Web? Trust | DigitalNext: A Blog on Emerging Media and Technology - Advertising Age