LibSNA: the library for Social Network Analysis. Customer Relationship Management | CRM Solutions. Customer relationship management. Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.[1] Types[edit] Marketing and Customer Service[edit] CRM systems track and measure marketing campaigns over multiple networks. These systems can track customer analysis by customer clicks and sales. Places where CRM is used include call centers, heavily utilized in social media, direct mail, data storage files, banks, and customer data queries.
CRM in customer contact centers[edit] CRM systems are Customer Relationship Management platforms. Appointments[edit] CRM software programs can automatically synchronize suitable appointment dates, times, and methods for customer contact. CRM in B2B market[edit] The modern environment requires one business to interact with another via the web. Characteristics of CRM[edit] Implementing CRM to the company[edit] Products & Services. CRM Software & Online Customer Relationship Management | SugarCRM English (Americas) Cloud CRM System. International Network for Social Network Analysis - INSNA. CRM Software, Customer Relationship Management - Zoho CRM. Dynamics CRM - Online, Hosted CRM Solutions.