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http://www.narominded.com/2011/04/la-pub-online-est-une-industrie-complexe/

La pub online est une industrie complexe — [Naro] Minded

La publicité online est en train de vivre de profonds bouleversements. L’ami Sebastien Robin nous l’avait très bien expliqué dans cet article : L’Avenir de la Publicité est (totalement) Digital . via Choblab
Suite à l’article sur l’arrivée de deux nouveaux comptes Twitter , nous vous proposons de mettre aujourd’hui un visage sur l’un deux, en l’occurrence celui de @MeeticFrance . http://fr.locita.com/reseaux-sociaux/twitter/qui-se-cache-derriere-le-compte-twitter-de-meetic-france/

Qui se cache derrière le compte Twitter de Meetic France ? | Twitter | Locita

Craigslist Founder Craig Newmark on the Customer and Social Business

http://www.cmswire.com/cms/web-engagement/craigslist-founder-craig-newmark-on-the-customer-and-social-business-008967.php Craig Newmark is famous for his list. That would be Craigslist. What I find interesting about Craigslist is its utilitarian aspect.

Community Manager, qui es-tu ? Interview #12 | LE MARKETING SUR LE WEB

http://www.camillejourdain.fr/community-manager-qui-es-tu-interview-12/ Depuis quelques temps, j’avais vraiment envie de recueillir le témoignage du community manager d’un « gros » site e-commerce spécialisé.
2010 certainly was a watershed year for custo- wait. 2010? That’s so last year! Next!

Top 10 Customer Service Trends for 2011

http://www.zendesk.com/blog/top-10-customer-service-trends-for-2011
Auchan, via sa filiale d'immobilier commercial Immochan, va lancer en bêta d'ici la fin de l'année Aushopping, un site qui proposera une galerie marchande 3D, un comparateur de prix et une plate-forme communautaire de social shopping. Comme sur Second Life, l'utilisateur créera un avatar et pourra arpenter des commerces, seul ou à plusieurs, et comme dans un centre commercial, aller au restaurant, au cinéma ou assister à des événements. 15 enseignes seront présentes au lancement du site : Castorama, Kiabi Enfants, Cache Cache, Boulanger, La Poste, Auchan Hyper Games, Auchan Voyages et Banque Accord, notamment.

Auchan va lancer un Second Life dédié au shopping social - Journal du Net > e-Business

http://www.journaldunet.com/ebusiness/le-net/auchan-va-lancer-aushopping-1010.shtml
This post originally appeared on Dyn.com , a world leader in managed DNS, powering the best brands on the web including Gowalla, Mashable, Twitter, Wikia and more. Follow @DynInc on Twitter. http://mashable.com/2010/10/07/startup-communities/

How 7 Startups Are Building Their Online Communities

http://www.verygoodservice.com/ Go find a good company The Customer Hub team of the Trafford Housing Trust, an independent Manchester-based housing company, has won the Customer Service accolade at the Housing Excellence Awards 2012

Very Good Service: Companies Recognised for Good Customer Service

http://schrivers.blogspot.com/2010/10/ikea-to-launch-customer-to-customer-c2c.html

Ikea To Launch Customer to Customer (C2C) Activities In Sweden

Customer to customer activities is a lucrative activity on line. Ebay has experienced a huge success thanks to its activities. Priceminister in France is also doing good with a similar concept.

CRM Daily | Turning To Twitter To Resolve Restaurant Complaints

http://www.crm-daily.com/story.xhtml?story_id=75308 For all the benefits of CRM, there are still many challenges to deploying and integrating it uniformly in companies large and small.

16 social media guidelines used by real companies | Econsultancy

In a post I wrote called the A-Z of social media for brands I decided that P stands for Policy. I'm not one for too many rules and regulations, but it is a good idea to define some clear guidelines to help staff (especially novices) to do the right thing. So let’s take a look at some real world social media policies and guidelines as used by companies.