Which : Understanding Your Rights. Watch our undercover video, as we mystery shop Amazon, Argos, John Lewis and Euronics stores, to find out what information shop staff are telling consumers regarding their rights on faulty products that are out of warranty. As soon as you've noticed a fault, you should contact the retailer. You only have a limited time – usually only a few weeks – to return faulty goods. Many retailers will offer a replacement, repair or refund without question, especially if the item is relatively new. If you don't want to reject something, or it's too late to, it's worth simply phoning or visiting the retailer to explain the problem.
Top Tips You have the right to reject your item and get a refund within four weeks of purchaseYou could also ask the retailer to repair or replace your item within six months of purchaseYou can also use your guarantee or warranty if your product develops a fault If the seller simply says the problem must be due to something you've done, it's for them to prove that. What Car? : Factsheet. Directgov : Consumer rights - an introduction. The law protects your consumer rights when you buy goods or services.
Find out who to contact for consumer protection advice. You can get help if you’re treated unfairly or when things go wrong. This includes problems with: credit and store cards faulty goods counterfeit goods poor service contracts builders rogue traders You can call a helpline to get advice. England and Wales Contact Citizens Advice. Scotland Contact Advice Direct Scotland. Northern Ireland Contact Consumerline. Find out about call charges. Further help You can also get information about refunds, repairs and making a complaint from Which?. Complain to an ombudsman An ombudsman is a person who investigates complaints about organisations for free. There are different ombudsmen for different industries.
You can use the Ombudsman Association to find the right ombudsman for your complaint. Money advice You can get free, independent help from the Money Advice Service about anything to do with money, for example managing debt.