The 4 Moments of Truth That Create an Unforgettable Customer Experience. Author Brian Solis argues that now is the time every business must go beyond price, performance or value--and focus on creating amazing customer experiences.
April 02, 2013 Perhaps you're thinking of starting a new business, or a new line of business in your existing one. If you're like most, you're thinking about how to market, sell and serve customers. Methods in social research. Social Research Methods and Program Evaluation Resources Basic guides These have very plain and clear descriptions of what evaluation is.
Useful to introduce people to evaluation. Organizations Methods - books, manuals, guides to research methods and evaluation Approaches to evaluation , evaluator competencies, politics of evaluation and logic models. Survey methods Sites specifically about sampling. Social Research Methods.