Author Brian Solis argues that now is the time every business must go beyond price, performance or value--and focus on creating amazing customer experiences. April 02, 2013 Perhaps you're thinking of starting a new business, or a new line of business in your existing one. The 4 Moments of Truth That Create an Unforgettable Customer Experience
Social Research Methods and Program Evaluation Resources Basic guides These have very plain and clear descriptions of what evaluation is. Useful to introduce people to evaluation. Organizations Methods - books, manuals, guides to research methods and evaluation Approaches to evaluation , evaluator competencies, politics of evaluation and logic models. Survey methods Sites specifically about sampling
Welcome! This website is for people involved in applied social research and evaluation. You'll find lots of resources and links to other locations on the Web that deal in applied social research methods. Some highlights of what is available: [test] The Knowledge Base An online hypertext textbook on applied social research methods that covers everything you want to know about defining a research question, sampling, measurement, research design and data analysis. Selecting Statistics An online statistical advisor!