Nova Player. Business Process Redesign. “The most important lesson we learnt from our customers was that being world-class is all about ‘values’.
It made us ask ourselves how we could turn speed and efficiency into a holistic customer service experience that our customers valued.” - Penny Han, Director, Work Pass Division The Ministry of Manpower strives “to maintain a globally competitive workforce and a great workplace, for a cohesive society and a secure economic future for all Singaporeans.” Its Work Pass Division processes work passes for foreign workers, who make up about 30 percent of the nation’s labor force. The division, which assumed responsibility for issuing work passes (work visas) in the 1970s, has taken considerable steps to improve speed and efficiency since then. Boex - Waiting room for an A&E department at Frenchay NHS Hospital.
The A&E waiting room along with the children's room and reception desk was completely transformed at the Accident & Emergency Department at Frenchay Hospital in Bristol.
The aim and objective of the design was to calm and reassure patients who might have come into A&E due to a traumatic experience. We needed to understand the patient’s needs along with the front line staff to ensure we improved operation efficiency and reduced acts of aggression. This was done by working with experts including managers and staff at the NHS Trust to develop a clear picture of issues faced by frontline staff. Allaitement à la maternité.