Customer Interaction Management. What does CX mean? RightNow CX , the customer experience suite Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels. Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas. Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs.
Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue. With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions. We are committed to your success. Csofchange - home. Small Private Companies Lead Economic Rebound. Highlander Acquires Extrusion Ops of Profile Extrusion Highlander Partners has acquired the aluminum extrusion assets of Profile Extrusion Company. The acquired aluminum extrusion operations will continue to operate from their current location in Rome, GA under the name of Profile Custom Extrusions. The current management team will continue to operate the business. “We are very pleased to be a part of the… RFE and 24/6 Acquire Precision Components Business PCX Aerostructures, a new platform company formed by RFE Investment Partners and 24/6 Capital Partners, has acquired the precision components business of SPX Corporation.
KPS Capital Partners Acquires Anchor Glass KPS Capital Partners has entered into an agreement to acquire Anchor Glass Container Corporation from Ardagh Holdings USA. Castle Harlan Acquires Gold Star from Prospect Castle Harlan has acquired Gold Star Foods, a food distributor to K-12 schools and a portfolio company of Prospect Partners. Madison Dearborn Exits Nuveen. Wirearchy - Wirearchy Blog. Latest Thinking - The Encyclopaedia of Structured Visual Thinkin.
From GPWiki Sunday 13 of April, 2014 We only needed a plan... You are a senior leader. You are tasked with developing an opportunity or driving change and transformation of some sort. You need a plan for how and the business case to prove your thinking. For your plan to be meaningful you need to know what the company strategy is – the direction of travel and the big ambition. For your plan to be achievable you need a fully aligned set of initiatives that are going to be backed up with the right resources and capabilities to deliver. That’s all you need. The next question is how to go about achieving that. Well, you need a framework that embraces all of this. Ahead of this you will have worked and decided this plan - what were the options, the alternative scenarios, the possible choices. Advancing Value The following sessions and applications use the techniques of Structured Visual Thinking™. Ignite. 17 Enterprise Visionaries Release 2010 Predictions for Social Ne.
2010 Predictions and Recommendations for Web 2.0 and Social Netw. 50 forecasts for 2010 | Troy Media Corporation. January 5, 2010 LONDON, UK, Jan. 5, 2010/ Troy Media/ — In October and November we shared the first 30 of our top 50 forecasts for the world in 2010. We have had a number of requests to publish them all together for ease of access – so here is the full list of 50 – we’d welcome your feedback: Global Challenges 1. Facing up to Ageing - In the developed economies, lifespan estimates are increasing by up to five months every year and there is up to a 90 per cent chance that those under 50 will live to 100. These patterns will be emulated for citizens in the developing economies as their incomes, lifestyles and health outlook improve. At the same time we know our pension systems cannot cope – they were not designed for people lasting 15 years past retirement let alone 35. Governments, businesses, the media, society and the pensions industry all have to accept that this is a crisis of our own making – it is not something that’s happened overnight. 2. 3.
Politics Gets Complex 4. 5. 6. 7. 8. 9. CircleofImpact2010PlanningGuide.pdf (application/pdf Object) CTO Warrior on Next-Generation Internet - The Platform. As an industry, we are now in the process of building the Next-Generation Internet, which will deliver a much richer user experience and greater value for businesses and individual consumers. We believe Cisco is positioned to lead this transformation. Working with our partners, we have an opportunity to develop new capabilities and new business models. This video of Cisco CTO, Padmasree Warrior outlines the transformation of the Next Generation Internet. There are four key elements of the Next Internet that will distinguish it from the Internet of today: - First, the next Internet must be built as a Media Experience Platform, with the intelligence to deliver rich media experiences.
For example, the ability to detect real-time network traffic conditions and to format video to best match the characteristics of the end user’s device. - The second transformation is from a messaging to a collaboration platform. W.Y. Campbell: Pent Up Demand and Improving Economics Driving M& Arsenal Acquires Synchrogenix Arsenal Capital Partners has acquired Synchrogenix, a provider of regulatory writing services to the pharmaceutical industry. Upon closing, Synchrogenix was merged into Arsenal’s existing portfolio company Certara, a drug development and drug safety consultancy acquired by Arsenal this past December.
“Having worked with our talented staff to build Synchrogenix from the ground up, I was… Warburg Pincus Acquires Electronic Funds Source Warburg Pincus has entered into an agreement to Electronic Funds Source (EFS), a provider of corporate payment services, from an investor group including First Data Transportation Services, CTP Holdings, and FJ Management. Highlander Acquires Extrusion Ops of Profile Extrusion Highlander Partners has acquired the aluminum extrusion assets of Profile Extrusion Company. RFE and 24/6 Acquire Precision Components Business KPS Capital Partners Acquires Anchor Glass Castle Harlan Acquires Gold Star from Prospect. Platinum Group. Now's the Time to Review Your Client Listand Set Goals for.