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Infonet. The 'Excellent Customer Service in Public Libraries - New Trends' seminar was held on Thursday 2 April 2009, at the State Library of Victoria.


It is part of the professional development delivered as part of the Statewide Public Library Development Projects. The audience from Victorian public libraries heard from three interstate speakers: Brett Whitford, Executive Director, Customer Service Institute of Australia (CSIA) who spoke about Changing customer service trends; Sharan Harvey, Manager, Brisbane City Council Library Service, delivered presented on the customer focus at Brisbane Square Library and Customer Centre; and Carina Clement, Manager, Albury LibraryMuseum spoke about the pros and cons of convergence and the impact on customer service at the Albury LibraryMusuem.

Reading Future Trends, Libraries Reach Out to Older Adults. May 16, 2011; Source: SecondAct | Some enterprising public libraries around the country think there's much more they can do to serve aging baby boomers.

Reading Future Trends, Libraries Reach Out to Older Adults

As a result, they're starting programs and making other changes designed to cater to the interests and needs of adults between the ages of 50 and 75, a group that's projected to represent 65 percent of U.S. library patrons by 2014. In California, where up until a few years ago the state's library system offered few programs for "mid-life adults," the Transforming Life after 50 (TLA50) initiative now offers training and guidance on the kinds of programs and resources that would appeal to active, older adults.

Getting deeply local at our libraries. In April I was at an event where I used the phrase get deeply local to describe a key strategy for libraries that want to survive.

Getting deeply local at our libraries

JeromeDL - the Semantic Digital Library. Educational Technology and Libraries. Try for Free Build engaged audiences through publishing by curation.

Educational Technology and Libraries

Sign up with Facebook Sign up with Twitter I don't have a Facebook or a Twitter account Start a free trial of Business Already have an account: Login Try Business Plans How it works How works Join Free Build engaged audiences through publishing by curation educational-techn... Follow 135 views | +0 today Visitors Loading... Updated June 17 2013 Created. Resourceful Curriculum for 21st Century Learning: Designing the School Library as a Garden. Libraries as Sites of Enchantment, Participatory Culture, and Learning. Can you believe we’re nearing the finish of National Novel Writing Month?!

Libraries as Sites of Enchantment, Participatory Culture, and Learning

As Wrimos scramble to reach their 50,000 word goal, we’ve been talking about the myriad ways that writers (and really, artists of all kinds) can use their libraries (local and digital) to inspire and inform their projects. Our NaNoWriMo series touches on a lot of topics, from inspiration to research to tips for using your library to stave off or conquer writer’s block. So it seemed only appropriate that our final two posts in the series should touch on ways for Wrimos to make excellent use of their libraries after the writing logs are updated for the last time.

R. David Lankes. New York’s Public Architecture Gets a Face-Lift. Library 2.0 - the future of libraries in the digital age. Changing Spaces: Exploring Future User Needs, Sustainability, and Value. Sorry, but the article or page you’re looking was not found.

Changing Spaces: Exploring Future User Needs, Sustainability, and Value

In May 2013, Library Journal underwent a major server migration for its archived web content, which happened slightly sooner than originally expected. As a result, much of the content from 2004 to 2012 is currently unavailable to the public. However, this content has not been lost, and our web staff is in the process of converting these past articles for integration into the WordPress-based website you see here, which was launched in 2012. Many of these older articles have already been restored, and more will continue to be restored on an ongoing basis as they are cleaned up.

Ultimately, this migration will allow for greater discoverability of all archived LJ content, both on the website and across the Web in general. Keep in mind that the article you’re looking for may already have been restored to the new site.CLICK HERE TO SEARCH FOR IT BY TITLE (this link will open in a new browser). BuildingAndFacilities. Design Institute: Six Space Challenges from Six Libraries.

Digital library aims to expand kids' media literacy. CHICAGO – On the ground floor of the city's main library, an odd experiment is taking place, one that could determine what your neighborhood library looks like in 10 years.

Digital library aims to expand kids' media literacy

It goes like this: Take a very large room and fill it with the latest digital media — laptop computers, music keyboards, recording equipment, video cameras and gaming consoles. Invite teenagers. Apply a little pressure, pushing them both to consume and produce media. Watch what happens. Once a storage room at the Harold Washington Library Center, the high-ceiling, 5,500-square-foot space, dubbed "YOUmedia — a Digital Library Space for Teens," has become a magnet for young people citywide, so popular and influential that the library plans to replicate it citywide.

Coworking at the Public Library. Coworking is a modern work innovation where people in various creative professions share a common work space, synergizing their talents and making best use of fixed-cost resources.

Coworking at the Public Library

Here is a portrait of how coworking might develop in public library spaces as public libraries transform themselves in coming years.