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Everything I know - Everything I Know - Simple interaction plus great content = winning emotional experience. I got a sneaky look at the Oxfam Curiosity Shop in Selfridges yesterday.

Everything I know - Everything I Know - Simple interaction plus great content = winning emotional experience

Part of which is being put together by my very good mate Jon Rogers from The Product Design Research Studio at the University of Dundee – ( College of Art, Science and Engineering and Duncan of Jordanstone College of Art) in collaboration with Brunel University, Edinburgh College of Art, University College London, University of Salford. It’s a celeb donated charity shop in the stylish setting of Selfridges. What I wanted to mention was the interactive piece Jon and co. have been working on:It’s very simple: donated items are tagged with an paper label and RFID tag. When the scanner is passed over the tag it prompts a video to play.

Customer Experience Matters. Designer Myopia: How To Stop Designing For Ourselves. Advertisement Have you ever looked at a bizarre building design and wondered, “What were the architects thinking?”

Designer Myopia: How To Stop Designing For Ourselves

Or have you simply felt frustrated by a building that made you uncomfortable, or felt anger when a beautiful old building was razed and replaced with a contemporary eyesore? You might be forgiven for thinking “these architects must be blind!” New research shows that in a real sense, you might actually be right. Taking A Customer From Like To Love: The UX Of Long-Term Relationships. Advertisement What do you mean “improve”?

Taking A Customer From Like To Love: The UX Of Long-Term Relationships

I charged him correctly, didn’t I?. My manager looked at me, disappointed: Yes, Des, you charged him correctly. But a vending machine can do that, too. I started to wonder. MBAs call this “customer experience,” although when it’s spelled out so plainly, it sounds more like common sense. User experience designers are great at making software friendly and usable for new customers. Competing On Service Initially, all markets compete on price. We have reached the point where the service part of SaaS is most relevant, the point where the experience your customers have with your company will determine whether they stick or switch. IEOR 170 Design Process. Models / Frameworks. Thursday August 22, 2013 / 2 Comments When I created the Mental Notes card deck, I shied away from creating a framework for using the cards.

Models / Frameworks

Other than keywords suggesting how a principle might be used (for persuasion, memory, attention or understanding), there is no kind of classification system. As I explain in the instructions: Early on, I had planned on having color-coded borders, icons and other information by which to group these principles. In the end, however, I found these to be unnecessary. That was 2010. So what’s happened since then? 1. 2. 3. It’s this narrow definition of emotional design that was the catalyst for what I’m about to share… Catalyst for the “BeCube” I was recently invited to do an internal keynote where the theme was designing for emotions.

Nope. Those 5 groupings, or lenses, are as follows: What directly engages our emotions? …and all of the principles organized into these 5 lenses answer the question “What motivates specific behaviors?” That’s it, really. Nuovi elementi dello user experience design - Alberto Mucignat. Fino ad ora il diagramma che meglio rappresentava il lavoro di progettazione della user-experience era quello di Garrett: È sicuramente un’immagine “operativa” che rappresenta efficacemente il processo in maniera lineare (o waterfall, se preferisci), dall’astratto al concreto.

Nuovi elementi dello user experience design - Alberto Mucignat

Qualche giorno fa sono però incappato in un’altra immagine presentata all’IA Summit 2009 (quello mondiale) da Stephen Anderson, che lui chiama The fundamentals of experience design: Human-Centered Design Toolkit. For years, businesses have used human-centered design to develop innovative solutions.

Human-Centered Design Toolkit

Why not apply the same approach to overcome challenges in the nonprofit world? This project, funded by International Development Enterprise (IDE) as part of a grant from the Bill & Melinda Gates Foundation, sought to provide NGOs and social enterprises with the tools to do just that. IDEO, in collaboration with nonprofit groups ICRW and Heifer International, developed the HCD Toolkit to help international staff and volunteers understand a community’s needs in new ways, find innovative solutions to meet those needs, and deliver solutions with financial sustainability in mind.

The HCD Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America. The HCD toolkit has been used by organizations throughout the developing world, including Acumen Fund, AyurVAID, Heifer International, ICRW, IDE, Micro Drip, and VisionSpring. User Centred Design - Infographic Poster by Pascal Raabe. What’s this all about?

User Centred Design - Infographic Poster by Pascal Raabe

The central premise of user centred design is that the best designed products and services result from understanding the needs of the people who will use them. —Design Council As a Graphic Design student in my second year, I took a year of self-directed study during which I had the pleasure to work with many interesting design studios and practitioners which got me interested in user centred design. Although I know that this diagram is by no means complete, I believe that it can be beneficial for students and design practitioners in various disciplines. I release it under a CC BY-NC-SA license with the hope that others will find it a useful tool for learning or teaching and to share and build upon.

Any questions? User Experience Design. June 21, 2004 I've been practicing information architecture since 1994, and from Gopher to Google have seen dramatic changes in the landscape of organization, search and retrieval.

User Experience Design

Through these ten tempestuous years, I've found the infamous three circle diagram to be a great tool for explaining how and why we must strike a unique balance on each project between business goals and context, user needs and behavior, and the available mix of content. Figure 1. The Three Circles of Information Architecture While this diagram was conceived with IA in mind, it's equally useful for explaining UX. Facets of the User Experience When I broadened my interest from IA to UX, I found the need for a new diagram to illustrate the facets of user experience - especially to help clients understand why they must move beyond usability - and so with a little help from my friends developed the user experience honeycomb.

Figure 2. Here's how I explain each facet or quality of the user experience: Useful.