The blueprint is an operational tool that describes the nature and the characteristics of the service interaction in enough detail to verify, implement and maintain it. Blueprint
Personas: The Foundation of a Great User Experience Today's consumers are demanding more from companies.
samplepersona.png (Immagine PNG, 1368x2116 pixel)
25 illustrated brainstorm tips
Meaningful Brands, our new index and approach challenges traditional marketing definitions of brand value Meaningful Brands Research | Havas Media Labs - Havas Media
The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service.
Best Global Brands 2011 Interactive Charts
Service Design Outputs Tailored For Our Customers - Huddle Design
Close Photoshop and Grab a Pencil: The Lost Art of Thumbnail Sketches Long before web UI mockups came along, print designers would hone their ideas using a tried and true method called thumbnail sketching.
Organizational Chart. Org Chart Software and Organizational Planning.
Il canale di impuremotion Welcome to YouTube!
Words represent powerful ideas, whether we mean for them to or not. We might as well be intentional. Zig Zigler said, “be a meaningful specific, not a wandering generality”. Chuck Blakeman / Why Words Matter
Jvetrau's "workflow" favorite pictures on VisualizeUs
Classifying Experiences Wednesday February 22, 2006 / 8 Comments I’m excited to announce that I’ll be presenting at the 2006 IA Summit in Vancouver Canada.
They say knowledge is power, but how do we make knowledge powerful? The challenge of communicating information becomes especially difficult when trying to convey a message full of complex data, which is often difficult to interpret quickly and clearly to the naked eye. Animated Infographic: The Power of Data Visualization
process.png (Immagine PNG, 1409x962 pixel) - Riscalata (72%)
Recently I was yet again faced with the prospect of running a series of brainstorms to generate new product concepts. Digital Digressions: Running Creative Brainstorms: A Collection of 'Non-method' Methods
Six Thinking Hats is a book by Edward de Bono .
Engine Service Design | Service Design What
What Engine Service Design | Service Design
3 Trends That Will Define The Future Of Infographics | Co. Design Now that everyone loves them, early adopters and forward thinkers want to know what is next for the infographic.