Www.hbs.edu/units/tom/seminars/2003/rverganti.pdf. As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries. The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":
JPIM-Design-Verganti-rev-bis. User-Centered Innovation Is Not Sustainable - Roberto Verganti. By Roberto Verganti | 1:52 PM March 19, 2010 Last week I was in London at “The Big Rethink” conference of The Economist.
Its goal was to explore the challenges of facing the world after the recession and how innovation and design could help address them. It came as no surprise that one of the more pressing problems mentioned was sustainable growth, especially the reduction of resource consumption and the protection of the environment. What did surprise me, however, was that many experts were still supporting user-centered innovation as the panacea for all these challenges.
User-centered innovation has been popular in the pre-recession economy. HBR-on-Design-Thinking.pdf. Www.ideo.com/images/uploads/thoughts/2010_SSIR_DesignThinking.pdf.