Knowledge worker. What differentiates knowledge work from other forms of work is its primary task of "non-routine" problem solving that requires a combination of convergent, divergent, and creative thinking.[2] Also, despite the amount of research and literature on knowledge work there is yet to be a succinct definition of the term.[3] The issue of who knowledge workers are, and what knowledge work entails, however, is still debated.
Mosco and McKercher (2007) outline various viewpoints on the matter. They first point to the most narrow and defined definition of knowledge work, such as Florida’s view of it as specifically, "the direct manipulation of symbols to create an original knowledge product, or to add obvious value to an existing one", which limits the definition of knowledge work to mainly creative work. Knowledge workers spend 38% of their time searching for information.
TECHNOLOGIES. RESEARCH GROUPS. Social Collaboration. Information & Knowledge Management.