Zoho
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You don't have to install or maintain hardware and software and reasonably priced subscription plans lead to more cost savings. Being a web-based document management solution you can take all your documents with you wherever you go with access to them anytime, anywhere. Scalability, security, reliability or software upgrades, we have them all covered, so you can focus on enhancing business productivity.
Zoho is an impressive company all around—the startup’s web-based productivity competes directly with Microsoft and Google, but has never taken any outside funding . And Zoho now has 25 different productivity apps, with 3.5 million users actively using Zoho’s apps daily. Today, we can add one more to the mix with the launch of Zoho Support , a web-based help desk software. Zoho Support aims to help businesses manage and respond to customer support inquiries logged via the phone, email or through a website. Similar to Zendesk, Zoho Support allows IT staff and technicians to prioritize customer tickets, find the appropriate response and get back to the customer as soon as possible. The requests tab helps technicians prioritize the support requests that are coming in from customers, allowing staff to assign different tasks, mark tasks as completed or not completed, and create an order of tasks to complete.
