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Soniachatterjee

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Sonia Chatterjee

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Follow-ups and customer support. Post sales follow-ups are underrated.

Follow-ups and customer support

Sure when you are about to make a sale but it has not been confirmed yet, you will make sure that you religiously follow-up on your prospect with hopes that you’ll convert your lead into a sale. However, making a follow-up call after a sale is important for a number of reasons, including improving your business’s credibility. A major complaint that most customers have against customer support with any business is poor follow-ups.Follow-ups add value to the overall service that you provide and gives you the opportunity to build a healthy business relationship.

Lets take a further look at the importance of follow-ups, and how you can carry our your follow-ups. Building and Maintaining Healthy Customer Relationships - kapdesk. Living in a fiercely competitive business world means having to out perform yourself every single day in order to stay on top of the game.

Building and Maintaining Healthy Customer Relationships - kapdesk

Be aware of the fact that your competitors are just a click away. This means that if you are facing difficulties in building strong bonds, or maintaining healthy relations with your customers, there are some changes you need to introduce in the way you are currently doing business, or else be prepared to say goodbye to your customers. In this article we will discuss some effective ways in which you can build strong bonds with new customers and maintain healthy, long-term relationships. Tips to building strong bondsPersonalize your connectionBefore purchasing or consuming the product or service that your business sells, your customer will wonder why this service will benefit him or herself.

How a startup can benefit from customer support software? - kapdesk. It is a common misconception that startup firms do not require a customer support department because of the current scale or size of the business.

How a startup can benefit from customer support software? - kapdesk

The reason is because startups deal with a small customer base as compared to large-scale firms. However, this is far from the truth. Having a small customer base does not change the fact that your customers will eventually want support for your product or service. Its better to be prepared for the worst than to find yourself in a situation where you don’t know which direction to turn. Guide to choosing a customer support software - kapdesk. No matter what your business is about, no matter what industry it belongs to, and no matter how big your customer base is, you know you have to provide exceptional service to your customers, in order to grow and expand your business.

Guide to choosing a customer support software - kapdesk

Businesses today don’t just strive to increase sales. They aim to achieve repeat business, which can only be accomplished if you keep your customers satisfied with your product and happy with your service. Most modern businesses are heading towards implementing IT solutions into their business in order to enhance overall customer experience. Before you start looking for the best helpdesk software, consider the points that are mentioned below. It’s a simple guide to help you choose the best online helpdesk software for your firm. 6 Tips for giving better Customer Support - kapdesk. Business is about people.

6 Tips for giving better Customer Support - kapdesk

There is no business that takes its customers for granted. Businesses that stay engaged with their customers, know what it is that they can do to go that extra mile and provide a delightful customer experience. Most consumers hesitate to do business with companies that are known to provide poor customer support, whether is it before or after purchasing the product or service. And since the most important asset for any business is its customers, businesses must constantly strive to improve they customer service processes. Letting your customers help themselves - kapdesk.

Everybody has faced a situation where they have broken something they bought or caused something they use, to malfunction.

Letting your customers help themselves - kapdesk

Apart from the various curses that run through your mind, the immediate reaction you have is to call customer support and get the issue resolved all soon as possible. Sometimes it becomes very difficult to get in touch with a customer support executive, which leads to more curses running through your mind, and a consistently increasing frustration level. After 10 or more minutes of waiting you may get so fed up of waiting that you’ll want to find a solution yourself.So for all those businesses that are considering providing self-help resources on their website should know the advantages of letting customers help themselves. Enable independenceMost people would avoid the idea of approaching somebody else to solve their problems, especially when it comes to customer support. 5 customer services practices that help you retain your customers - kapdesk. Customer service is a vast field that plays a major role in maintaining the business’s reputation.

5 customer services practices that help you retain your customers - kapdesk

As the name suggests, it deals with all forms of x, whether they come through the phone, via email, through live chat, and from any of the social media platform you have associated your business with. Not only does it involve resolving queries, it requires the support agents to maintain relations with the existing customers, making sure that their experience with your business is professional, healthy and successful. So what does it take for your customer service team to provide exceptional services and retain customers?

Lets find out. The power of customer service automation - kapdesk. In the modern world, where almost all forms of technology that we interact with involves some form of automation, it shouldn’t come as a surprise that a human-centric process like customer service can be automated as well.

The power of customer service automation - kapdesk

There are various multinational companies that have successfully implemented (to some degree) automated customer service, whereas others are finding it hard to avoid implementing it due to the increased competition in today’s business world.Everybody has experienced automated customer service and knows that it provides flexibility. It takes care of those standard processes that do not require human intervention.

Let’s take a look at the power of customer service automation. Merge multiple channelsConsidering are various channels for customer support, which include email, web chat, social media, phone, it becomes challenging to manually manage them all efficiently. Standardized responses automatedYour customers will expect responses for a variety of queries. 5 things that may be affecting your customer service - kapdesk. Have you noticed a steady decline in the number of customers associating with your business?

5 things that may be affecting your customer service - kapdesk

Have you noticed too many complaints coming in from your customer service department? Now that’s definitely is not a good sign. There are probably some loopholes in your customer service process that are causing this negative outcome. It is best to get rid of these causes as soon as possible if you want to keep your business running.

It is important to understand the negative consequence of poor customer service and what steps to take in order to avoid its repercussions. Dealing with frustrated customers? Here’s how you can make it bearable. - kapdesk. Customer service allows its service agents to interact with all types of people.

Dealing with frustrated customers? Here’s how you can make it bearable. - kapdesk

Some are great to talk to and really motivate you to keep going on, whereas there are those difficult customers who are always testing your knowledge (about your product/service, brand or industry) and your patients. Being in the customer service department, you may have definitely faced an angry or frustrated customer. Popular customer service trends - kapdesk. The 21st century has witnessed a lot of revolutionary steps towards a better tomorrow. Modern technology has changed the way we see and perceive things. Having the world in our palm (with the help of Smartphones and Tablet PCs) enables you to connect and share even with those who are on the other side of the globe.The business world has benefited so much from the various technological advances, that providing better and more improved services has become a must.

5 things to keep in mind while training your support representatives - kapdesk. Whether you run a large-scale business or a startup firm, and no matter how established or how popular your products are, if you don’t have a strong customer support department set up in place, you can end up at the bottom of the industry ladder. The right customer support agents will increase customer satisfaction, enhance customer loyalty and bring added value to your company, helping you grow your business and improve its reputation. Here are some points to keep in mind while training your support representatives. 1. Improve your hiring processBeing an established organization means that a lot of people want to work for your firm. How to speed up customer responses? - kapdesk. Nobody likes long waits. Take for example ordering food.

If you are promised delivery within 30 minutes and your food arrives after 45 minutes, you become an unhappy customer and will probably not order from the same place again, unless they have a secret sauce that keeps you hooked. All customers seek to do business with companies that provide exceptional products or services. What your customers expect from your customer support? - kapdesk.

Competition is fierce in the modern business world. All firms, whether large scale or small startups, are constantly striving to provide exceptional products or services in order to gain a good reputation and market share. This has left the ordinary customer spoilt for choice. With so many options to choose from; all of them providing one or more unique selling points, (USP’s) it makes deciding which one to finally settle for a difficult choice.

What you need to know about Customer Service? - kapdesk. It may seem like a fairly simple question. You may think the answer to this question is providing assistance to your customers when they have queries. However, the process of assisting customers with their queries is summarizing an entire process into one sentence. Customer service is incorporated in every stage of doing business, which includes pre-sales, during a sale and after sales. It is a diverse field that involves delivering professional, high quality service before, during and after your customer’s requirements has been met. Lets take a look at some important things you need to know about customer service. How can you manage support tickets without losing sleep? - kapdesk.

Your customer’s experience is the key to securing your company’s future - kapdesk. How can you manage support tickets without losing sleep? - kapdesk. Get your sales, marketing and customer support on the same page - kapdesk. Make Your Customer Care Center a Profit-Churning System - kapdesk. Boost your customer interactions with these tips and tricks - kapdesk. Building relationships through proper phone customer support is vital for your business - kapdesk.

Dealing with tickets can and should be an easy business - kapdesk. Customer Service Software & Helpdesk Support. Customers Helping Themselves- Kapdesk. FAQ About Customer Service Software - Kapdesk. Feedback of Customer Service Software - Kapdesk. Convert Chats into Tickets - Kapdesk. Free Customer Support System - Kapdesk. Customers Helping Themselves- Kapdesk. Improving your ticketing and customer support with a powerful helpdesk software - kapdesk. Make your service ticket management easier with a software approach - kapdesk. Automated helpdesk ticketing can make a huge difference to your business - kapdesk. What makes ticket support so crucial for your customer service? - kapdesk. Email ticketing gives you so much more than traditional email - kapdesk. Some secret strategies to help you expedite your ticket resolution - kapdesk. A good ticketing software lets you understand and improve your business much more effectively - kapdesk.

Mobile support may be a fresher yet, but it can definitely carry its weight - kapdesk. Exceptional customer support should be an important focus for upcoming startups - kapdesk. Social listening is a thing - disgruntled customers use social media as a weapon, and so can you - kapdesk. Product launches should be exciting for your customers as well as your customer support team - kapdesk. When your customers can support other customers, you know you've done a good job - kapdesk. When your customers can support other customers, you know you've done a good job - kapdesk. In-depth analysis of your support tickets can help you solve them more effectively - kapdesk.

Social media is a double-edged sword for your customer support - kapdesk. Help your customers find a solution to their problem in real-time - kapdesk. Build better Twitter and Facebook interactions for a better business - kapdesk. Introduce gamification to your internal customer support activities - kapdesk. Looking deeper into your Twitter interactions can help you turn your shortcomings around - kapdesk. Mobile support is paving the way for instant issue resolution - kapdesk. Empower your call center agents with a prosper escalation framework - kapdesk.

Ever wonder why bad customer service is even a thing? - kapdesk. Internet of Things (IoT) is gaining traction in the digital world, and customer service can benefit from it - kapdesk. How can you use a team inbox to improve your agents' productivity? - kapdesk. Having customers contact you through multiple platforms should always come as good news - kapdesk.

Support your customers whenever and from wherever they want - kapdesk. The content marketing practices that you ought to know about! - kapdesk. Big Data – the perfect tool for maximizing the value of your customer support - kapdesk. Integrating Google Analytics into your knowledge base can make all the difference - kapdesk. Make your email magical using a ticketing system! - kapdesk. The “Hello” that never gets old - kapdesk. Customer loyalty starts with a smooth support channel! - kapdesk. Your knowledge base can have a direct impact on your customers’ experience - kapdesk. It’s time for you to align your support, sales, and marketing teams - kapdesk. What you should know before integrating social media in your helpdesk - kapdesk. Team Inbox is all you need to make email new again - kapdesk. Every business must have customer happiness as their end-goal - kapdesk.

With great service practices, comes a great customer support platform - kapdesk. Don’t make your customers wait too long for a reply - kapdesk. Focusing on the customer is not enough, it’s time you focus on the employees - kapdesk. The secret sauce to instant resolution of tickets - kapdesk. Not all of your customers are worth keeping - kapdesk. Only hire the best customer service staff for your helpdesk software - kapdesk. Not sure what features to look for in your helpdesk software? - kapdesk. Customer response times are more important than you think - kapdesk. Customer Service Software & Helpdesk Support. Support Ticket System - Kapdesk. Multi-Channel Customer Support. Build long-term customer relationships with exceptional experiences - kapdesk.

Customer response times are more important than you think - kapdesk. Not sure what features to look for in your helpdesk software? - kapdesk. Only hire the best customer service staff for your helpdesk software - kapdesk. Not all of your customers are worth keeping - kapdesk. The secret sauce to instant resolution of tickets - kapdesk. Focusing on the customer is not enough, it’s time you focus on the employees - kapdesk. Don’t make your customers wait too long for a reply - kapdesk. With great service practices, comes a great customer support platform - kapdesk.

Every business must have customer happiness as their end-goal - kapdesk. Team Inbox is all you need to make email new again - kapdesk. What you should know before integrating social media in your helpdesk - kapdesk. It’s time for you to align your support, sales, and marketing teams - kapdesk. Your knowledge base can have a direct impact on your customers’ experience - kapdesk. Customer loyalty starts with a smooth support channel! - kapdesk.

The “Hello” that never gets old - kapdesk. Make your email magical using a ticketing system! - kapdesk. Integrating Google Analytics into your knowledge base can make all the difference - kapdesk. Big Data – the perfect tool for maximizing the value of your customer support - kapdesk. The content marketing practices that you ought to know about! - kapdesk. Support your customers whenever and from wherever they want - kapdesk. Having customers contact you through multiple platforms should always come as good news - kapdesk.