Feedback2.0 : Et les marques dialoguent avec leurs clients. The customer journey has changed radically.
Customers increasingly turn to social media and communities for the opinions of their peers and to learn about products—both before and after purchase. At home or on the move. The brand relationship has changed for good. Talkspirit. UserVoice - Customer Feedback 2.0 - Harness the ideas of your cu. Orgnet. Brizzly / A simple way to experience the social web. Jute NRM Prototype.
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Community Builder l Vovici. One of the biggest challenges facing organizations is to balance critical and—at times—conflicting business objectives: maximizing customer satisfaction and increasing revenue, while minimizing the cost of delivering an outstanding customer experience.
Verint’s Voice of the Customer Analytics solution provides the tools needed to transform these seemingly divergent goals into complementary ones. Verint’s solution analyzes information from customer interactions regardless of the channel—calls from the call center, emails, chat, Tweets, surveys, etc. And because Voice of the Customer Analytics is on the same unified platform as Verint’s Workforce Optimization suite, insights can easily be driven to action without time-consuming or costly integrations that compromise your ability to quickly address issues as they arise. Home. Get Satisfaction - People-Powered Customer Service.
Stribe - Welcome - instantly create a social network on any webs. Seesmic. Connect your Conversations - Silentale. Accueil - Jamespot Pro. Crowdspirit. Survey & Feedback tools.
Home - Globalpark.