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ITIL Change Management - The Role of the Change Advisory Board | 20000Academy. Change Management is a key ITIL Transition stage process and one of the most important processes in service management. The Change Advisory Board (CAB) plays a major role in the initiating phase of change management, so a few more things should be said about it here. ISO/IEC 20000 is a process-oriented standard and it doesn’t mention the CAB role specifically, but it has a set of specific requirements which have to be fulfilled. To define the roles for meeting specific assessment requirements, it is only logical to turn to the ITIL best practices. Why do we need the CAB? The Change Management process must have an owner.

Who are the CAB members? Membership of the CAB can vary with the change complexity, impacted business processes and technology. Service Desk Manager or AnalystOperation ManagerApplication ManagerInformation Security OfficerSuperman (If you can get him, no need to read further.) In case of an emergency change, a CAB subgroup called the Emergency CAB (ECAB) will be in charge. What is ITIL CAB? A Simple Explanation. The Change Advisory Board (CAB) is the most widely known ITIL component. It’s also widely misunderstood. Here’s the quick lowdown on CAB. What is CAB? CAB – known formally as the Change Advisory Board, is a group of people who are tasked with evaluating changes to the IT environment.

It can be as simple as an email distribution list, or as formal as a Chairman-led, take-minutes, raise-your-hand-to-speak board. The culture and the business needs of the organization determines what’s appropriate. The CAB is comprised of technical staff and key decision makers. It’s not uncommon for Subject Matter Experts to be called in to help review and advise on specific Change Requests because of the nature of the Change. ( i.e. ‘CAB’ and ‘Change Management’ are not the same. What’s a Typical ITIL CAB Look Like? CAB should be staffed with representatives from all functional areas/technical disciplines, key decision makers, and business stakeholders, as appropriate. Typical Members: What’s the CAB do? ITIL change management roles and resps pdf. ITIL Change Advisory Board - Is it killing your Business? : ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation.

The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive and in some cases 'first to market', which in the current global economic climate may be the difference between surviving or 'going under'. In recent years I have engaged with several organizations that have established a Change Advisory Board (CAB), but it has in some cases been to the detriment of the organization. The CAB has met on a weekly basis to review all Requests For Change in detail. Often the meetings run for a couple of hours or more and are rather tedious and onerous. By invoking the CAB for Significant and Major RFCs a more effective and cost efficient use of the various attendees time is provided.