background preloader

Customer Service & Service Management

Facebook Twitter

Prioritization with MoSCoW (Software Functionalities) Prioritization played a significant role in the success of most feature-rich apps like Slack and GitLab. Initially, they offered a limited set of functionalities essential for their users. With time, this set was supplemented with other features. Railsware is going to share its own style of prioritizing and show how we use the MoSCoW method to get long lists of tasks done. Why do you need prioritization? As a rule, the daily routine includes a bunch of tasks. This term denotes a process to filter what you have to do in the order of importance or relevance. Complex projects and numerous startups make use of advanced prioritization techniques. External orientation means that you need to involve stakeholders outside the development team to set priorities, while the internally-oriented methods can be executed purely in-house. Here you can read about different Agile prioritization techniques in detail.

Railsware prefers a technique developed by Dai Clegg in far 1994. What is MoSCoW? Must-haves. Maintenance Management Software for Schools. At TMA Systems, we are committed to providing technologically advanced software solutions for educational institutions that want to effectively and efficiently manage their physical assets and maintenance operations. These leading-edge solutions are a key tool for managers who recognize that maintaining their facility's assets and providing the highest level of service is imperative in meeting the high standards being demanded by their organizations. Most importantly, the information generated by these solutions will provide you with the ability to make better decisions, run operations more efficiently, and achieve the ultimate goal — improve your organization's performance.

Whether you are a K-12 or a College or University, TMA solutions will meet your needs. With the flexibility to start small and add to your software, our scalable product set and optional modules will grow with your organization's needs, requirements, and demands. Features and Modules. CH 22 Oper & Maint Opns.

CMMS Subscription Service. WebTMA offered as a Subscription Service provides all the benefits of a truly robust yet scalable Maintenance Management Software Solution at an affordable price. This technologically advanced product is offered as a service by TMA and provides you access to the system via any standard Web browser. WebTMA has a low startup cost and a reasonable subscription rate that allows organizations to essentially rent the software while continuing to own their data. Access You can access WebTMA via the Internet 24 hours a day, 7 days a week, through any standard web browser — anytime, anywhere.

Affordable No capital budget expenditure. Updates Instead of upgrading and updating in-house software, let TMA take care of it. Time With TMA's implementation process (TMA iPortal), organizations can be up and running quickly. Security With multiple backups, the latest firewall technology, and advanced physical security, data is safe with our hosting service. Scalability WebTMA is scalable. Staffing. IT Support - Girls Preparatory School. Why a reboot is the go-to computer fix. It’s the most common answer to our computing woes: when your PC or mobile is playing up, try turning it off and on again. Or, alternatively, rebooting. To understand the concept of a “reboot”, it’s helpful to first understand what a boot means as far as computers are concerned.

The word comes from the expression “pull yourself up by your own bootstraps”, which I’ve never fully understood, but apparently means “improve yourself by your own efforts”. In a computer, the only program physically built into the computer hardware is a tiny one, called the “bootloader”. The operating system does for your computer what your parents did for you during the first five years of your life. A clean slate If we give the computer too many tasks to run – or a set of physical events occur in a sequence that the software writers weren’t expecting – then tasks can get “stuck” in memory.

Fix-all? There are two flavours of reboot, which are often called “warm” and “cold”. Some systems are never rebooted. Écouter. MSU IT (@TechAtMSU) | Twitter. Technology at MSU - MSU IT Council | Michigan State University. Michigan State’s Information Technology Council (ITC) serves as a primary IT advisory body to senior university leaders integrating IT leadership, planning, and resource allocation to align the decision‐making process across Michigan State University. Read regular updates from IT Council meetings. Updates are intended to keep the MSU community informed about topics being tackled, progress made, and recommendations to MSU administration.

Purpose The IT Council provides recommendations regarding strategies, priorities, policies, and standards for technology and campus computing to the senior leadership of the university. The intent is to align its work with the university’s information technology goals, practices, policies, and investments effectively and efficiently to serve the mission of Michigan State University. The IT Council will provide leadership and oversight regarding: Structure Board A board consisting of seven people will govern the IT Council.

Board Leadership Positions.

IT Asset Management

2012 Auditing the Incident and Problem Management Process. ​The day-to-day running of IT operations generates many user queries and problems that could impact the efficient operation of IT systems and applications if they are not addressed. Incident and problem management often is overlooked from an IT audit perspective because it lacks the appeal of development or specificity of disaster recovery. But without a good understanding of the topic and an audit focus on the process, certain business operations can go off the rails quickly.

It is important for internal auditors to understand the difference between an incident and problem: The overall objective of both the incident and problem management process is to ensure that IT systems are running smoothly and supporting business operations. Incident Management COBIT identifies process steps covering the service desk, registration of customer queries, incident escalation and closure, and reporting and trend analysis. Service Desk The service desk is the IT department's face to the business. Eylean - Lean and agile project management board (kanban) Reproducing Bugs | Kualitee. There is no force on earth that can stop a bug coming into existence. Software applications and systems are built by humans and that makes them prone to flaws. We simply cannot guarantee a 100% bug free software in any case whatsoever.

Testers within their roles need to understand this delicate situation. As bugs are a threat to the value of the product and finding them before going into customer’s hand is something very challenging, it is also a pressure factor. During these time crunch situations, often time testers come across bugs which they cannot reproduce, but later on the same bug is reported by the client. For testers, this is something very irritating, but also to be noted, that this is the most common scenario that happens.

Here is how testers can manage their activities to reproduce those bugs and prevent dissatisfaction happening at the client side. Map the Application Without map a traveler cannot move to her destination. Start with the menus, then work the business flows. I Think I Kanban | Technitai (Agile Game Design) In this article we’ll create a basic Kanban board that can be used for game design or just about any other kind of project. But first… What is Kanban? Kanban is a bit of a complex term. It is both an approach to development, in our case, game development, and it is also literally means “visual card” in japanese.

A Kanban board is a visual representation of your design workflow that uses cards or stickies to represent individual features (and sometimes tasks) to be completed. Cards are affixed to and flow across the board as work progresses. Our basic board looks a lot like a classic to-do list but there are two distinct features that set Kanban apart and make it tick; the “In Work” column and its accompanying Work In Progress (WIP) limit. Creating and Using a Kanban Board Step 1: Create Your Own Board Go ahead and create your own board. Step 2: Add Items To Your Board With board construction wrapped up, prime the system by adding items to the “To Do” column. Why are WIP limits important? Introducing kanban in operations. Aha! product roadmap software.