Troubleshooting Apple TV not recognized in iTunes. First steps Verify that you have the latest version of iTunes installed. Verify that you have the latest version of Apple TV software installed. If you're using Mac OS X v10.6 (Snow Leopard), make sure that you have Bonjour Update 2010-001 or later installed. (You need to restart the computer after installing this update for it to take effect.) Tips Verify network connectivity on Apple TV by playing a movie trailer in Movies > Trailers. For more information on how to properly set up your Apple TV, see the Apple TV Users Guide. If Apple TV still doesn't appear in the iTunes source list (below Devices) after you verify the above items, try these steps. 1. 2.
Choose iTunes > Preferences (Mac) or Edit > Preferences (Windows), click Apple TV, and make sure "Look for Apple TVs" is selected. 3. If you are still having trouble, you can try to reset your equipment by unplugging power cords for the following: Wait thirty seconds and then plug everything back in again. 4. 5. 6. 7. 8. 9. 10. Not showing in the iTunes device list when connected on Ethernet. Languages This article has been archived and is no longer updated by Apple. Symptoms When your Apple TV (1st generation) is connected via Ethernet, Apple TV may not appear in under Devices on the left side of the iTunes window. Resolution First try the steps in "Troubleshooting Apple TV not recognized in iTunes. " Connected via a network switch or router Check the link LED on the switch or router where Apple TV connects. Connected directly to computer's Ethernet port Make sure any firewall software you are using on the computer is configured to not block any of the ports used by Apple TV on the Ethernet port.
If you continue to have issues connecting via Ethernet, try running the Apple TV diagnostics. Last Modified: Oct 11, 2013 One Moment Please Thanks for your feedback. Troubleshooting wireless connections. Languages Learn what you can do if you have an issue connecting your Apple TV to a Wi-Fi network. This article has been archived and is no longer updated by Apple. Note: This article provides information on troubleshooting Wi-Fi issues on Apple TV (1st generation), which looks like this: If your Apple TV looks like this: …then see this article for Apple TV (2nd and 3rd generation). The list of available networks that displays in the Configure Wireless screen does not update automatically when new Wi-Fi networks become available Apple TV.
Note: Apple TV cannot connect to networks that use high ASCII or double-byte characters in their password (this includes Japanese, Korean, and Chinese characters). If you use a static IP address to connect to the internet, you will need to configure your network settings before configuring your TCP/IP address. On Apple TV choose Settings > General > Network > Configure Wireless.
Make sure you have joined your wireless network. Last Modified: Nov 8, 2013. Troubleshooting playback performance. Test your broadband Internet connection For the best viewing experience for iTunes content on Apple TV, you need a broadband Internet connection. We recommend these connection speeds for viewing content: 8-Mbit/s or faster for 1080p high-definition movies and TV shows 6-Mbit/s or faster for 720p content 2.5-Mbit/s or faster for standard-definition content Internet connection speeds vary depending on your Internet service provider (ISP) and other factors.
If you experience playback performance issues and you have a high-speed, broadband Internet connection, follow the steps below. Check your home network Along with a broadband Internet connection, your Apple TV relies on a high-speed local network to play content quickly and reliably. If you use a wireless connection, follow these steps: Make sure your wireless router or Base Station is 802.11 a, b, g, or n compatible for streaming video. If you use an Ethernet connection, follow these steps: Update your Apple TV software. Basic troubleshooting. Is your Apple TV not working as you expected? There's usually a quick and simple solution. Check the connections and inputs Make sure the cables between your Apple TV, AV receiver (if used), and TV are connected properly.Securely connect the power cords for your Apple TV, AV receiver (if used), and TV to a working power source.Turn on your TV and switch it to the correct input on your AV receiver or television.
Restart your Apple TV, your television, and AV receiver. If the issue persists, see the steps related to your issue below. Resolve video, audio, or power issues Resolve network or streaming issues If you're streaming content from a computer or iOS device using Airplay or Home Sharing, try these steps: Resolve issues with Apple Remote Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Last Modified: May 21, 2014 One Moment Please Thanks for your feedback.