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5 Effective Ways to Boost Your Domain Authority. "Everything Is Fake": Ex-Reddit CEO Confirms Internet Traffic Metrics Are Bullshit. Research: Perspective-Taking Doesn’t Help You Understand What Others Want. 20 Practical Ways to Implement Data Science in Marketing. We’re All Being Manipulated by A/B Testing All the Time. Household electronics are undergoing a sensory makeover - Intelligent machinery. How creepy is your smart speaker? - Privacy and technology. The state of America’s community banks - They know their customers. THE CLASS of the guests reflects the clout of the hosts.

The state of America’s community banks - They know their customers

In a posh Washington hotel, two powerful visitors—first Maxine Waters, the Democrat who chairs the House of Representatives’ financial-services committee, and then Mike Crapo, the Republican head of the Senate banking committee—address a roomful of well-breakfasted bankers. After the speeches and a few polite but pointed questions, the bankers head to lobby Capitol Hill. They are not from Wall Street, but are community bankers, from towns large and small all over America. Some belong to the third or fourth generation running the family business. The 4 Dimensions of Digital Trust, Charted Across 42 Countries.

The year 2018 is barely underway and, already, digital trust initiatives have captured headlines. Facebook’s Mark Zuckerberg has said his platform will de-prioritize third-party publisher content to keep users focused on more “meaningful” posts from family and friends. Google has led off the new year by blocking websites that mask their country of origin from showing up on Google News. And the European Union’s upcoming General Data Protection Regulation (GDPR) will affect every organization around the world that handles personal data for EU residents. The regulations will also, no doubt, inform data protection laws and corporate trust-building strategies elsewhere. The Paranoid Person’s Guide to Online Privacy. Your Smartphone Apps Are Filled With Trackers You Know Nothing About.

Most of us understand by now that we’re being followed across the web.

Your Smartphone Apps Are Filled With Trackers You Know Nothing About

But how much do we know about how the smartphone apps we use track our every move? Thanks to tiny pieces of code that millions of developers use to make their lives easier, an array of companies gets free access to data they can employ to understand your habits. The process is invisible, and it’s worse news for you than you might think. When we browse the web through Google Chrome, for example, a dizzying array of companies follow us.

Such is the Wild West of our modern web, but you still remain in control of which sites you visit and which social networks you log into. The shift to native apps changes this equation, however. All of this should make you skeptical of marketing like Apple’s recent “privacy matters” campaign. On mobile, tracking is generally performed through the use of a “software development kit” or SDK—a set of tools that helps app developers get something done faster. Message. Decoding Customer Experience Conundrums. Organisations today are striving to get their customer experience right.

Decoding Customer Experience Conundrums

So why is it so difficult for people to understand customer experience? Why don't we get it right in the first place and why are organisations willing to spend millions of dollars trying to find the answers to the same kind of problems? The market is flushed with terms like Design Thinking, Customer Journey Maps, Personas, Empathy Maps etc. Each industry is trying to adopt to the new ways of working and trying to achieve optimal customer satisfaction and NPS scores. Below I will focus on some of the common questions that almost every CX professional faces while driving towards ideal state customer service experience: Customer Surveys Are No Substitute for Actually Talking to Customers. Why CRM Projects Fail and How to Make Them More Successful. Executive Summary The primary reason CRM systems miss the mark in helping companies increase revenue is because they are too often used for inspection, rather than creating improvement in the sales process.

Why CRM Projects Fail and How to Make Them More Successful

T-shirts and apparel featuring Threadless artist community designs. What a Toys “R” Us Comeback Could Look Like. Executive Summary Toys R Us is being resurrected for the holiday season.

What a Toys “R” Us Comeback Could Look Like

After filing for bankruptcy protection from creditors in September 2017, it closed all its stores in the United States and United Kingdom earlier this year. But on November 13, 2018, Judge Keith Phillips of the U.S. Bankruptcy Court in Richmond, Virginia, signed off on a bankruptcy plan that revealed investors intended to use the company’s brands in various ways. Business Software used by Tesco. What Loyalty Program Is Right For Your Business? Loyalty programs are crucial in today’s highly competitive business world.

What Loyalty Program Is Right For Your Business?

According to the IRI Consumer Connect survey, 74% of consumers choose a store based on a strong loyalty or discount program. Hawk Incentives Research found that 79% of consumers look for deals in loyalty and reward programs before making a purchase. Loyalty programs create a space for brands to establish trust with customers and build relationships where the customer can interact with the brand. It's clear from these figures that most consumers have adapted their attitudes toward brands gathering their personal information to create more personalized and rewarding experiences. Below, I have curated a list of common loyalty programs and their respective benefits for your brand. Points Loyalty System This system is best for companies that want to encourage frequent, short-term purchases, e.g., Sephora, Starbucks, Dick’s Sporting Goods.

Pros: • Flexible and customizable Cons: Loyalty Card Program Tiered Program.